IT Installation-Repair Tech

Working Title: IT Installation-Repair Tech

State Role Title: Information Technology Specialist I

Position Type: Full-time Staff (Classified)

Position Status: Full-Time

FLSA Status: Non-Exempt: Eligible for Overtime

College/Division: Business Services

Department: 100250 - FM Administration

Pay Rate: Pay Range

Specify Range or Amount: $51,500-$55,000

Is this a JMU only position? No

Is this a grant-funded position? No

Is this a Conflict of Interest designated position? No

Beginning Review Date: 1/2/2025

About JMU:

James Madison University is a publicly funded university with a beautiful campus and a supportive community that is committed to preparing students for the future. The university offers excellent comprehensive benefits which include paid vacation, sick, parental, and community service leave in addition to 19 paid holidays a year; affordable health insurance; retirement through the Virginia Retirement System. We also offer a work-life balance and integration program, Balanced Dukes, that is designed to support the overall wellbeing of our employees and a Tuition Waiver Program that allows employees to have tuition waived for undergraduate and graduate level courses taken at JMU.

Visit our Prospective Employee site to learn more about what makes JMU a great place to work: bit.ly/JMUEmployment

General Information:

JMU's Facilities Management department currently has an opening for an IT Installation/Repair Tech. This is an in-office only position. The IT installation/Repair Tech will provide technical support for computer hardware/software application systems and networking applications. This position will train FM staff on various computer best practices along with communicating and collaborating with the University Information Technology staff as a departmental technical liaison.

Duties and Responsibilities:

Duties include but are not limited to:
*Providing of support for hardware applications related to new computer/printer installation and repair
*Responding to work orders concerning IT equipment
*Creating and maintaining Active Directory GPOs in support of departmental employees, computers, printers and scanners
*Maintaining inventory of FM hardware/software and supporting the department computer fixed asset inventory
*Organizing, maintaining and auditing of FM equipment
*Assisting with the Assetworks Aim client support
*Creating and maintaining of departmental procedures
*Providing of on going training for departmental staff and agency customers
*Serving as departmental liaison between end users and software/hardware technician representatives
*Assisting with new software/hardware installation related to FM Engineering projects
*Providing of technical management and support for presentations within department

Qualifications:

Required Qualifications:
*Ability to diagnose routine computer operations problems
*Ability to provide training for network users in PC applications and provide consulting and user support services to networked customers
*Experience with data processing operations
*Ability to communicate well verbally and in writing
*Experience with data communications networks
*Experience using diagnostic software
*Ability to work independently and in a team environment
*Experienced in hardware/software troubleshooting
*Ability to pass and maintain a Dell Certification within 1 year after being hired
*Valid driver's license

Additional Posting Information:

Conditions of Employment:

Employment is contingent upon the successful completion of a criminal background check and an acceptable MVR.

E-Verify Notice: After accepting employment, new hires are required to complete an I-9 form and present documentation of their identity and eligibility to work in the United States. James Madison University uses the E-Verify system to confirm identity and work authorization.

EEO Statement:

James Madison University is committed to creating and supporting a diverse and inclusive work and educational community that is free of all forms of discrimination. This institution does not tolerate discrimination or harassment on the basis of age, color, disability, gender identity or expression, genetic information, national origin, parental status, political affiliation, race, religion, sex, sexual orientation or veteran status.

We promote access, inclusion and diversity for all students, faculty, staff, constituents and programs, believing that these qualities are foundational components of an outstanding education in keeping with our mission. The university is interested in candidates whose experience and qualifications support an ongoing commitment to this core quality.

Anyone having questions concerning discrimination should contact the Office for Equal Opportunity: (540) 568-6991.

Reasonable Accommodation:

If you are an individual with a disability and need assistance searching or applying for jobs please contact us at (540) 568-3597 or jobs@jmu.edu. You may also visit the JMU Human Resource Office, located at 752 Ott Street, Harrisonburg, VA 22807 and we will be happy to assist you.