Business Support Project Administrator, Marlboro or Chelmsford, MA, Hybrid, Full-Time

Schedule

Monday - Friday 8-5 (40 hours)

What You'll Do

Summary/Objective:

The role will play a crucial role in overseeing, facilitating, and directing all branch projects, assisting with system upgrades/updates and testing, creating branch reports, and developing and executing test plans. The ideal candidate will have experience in project management and a strong understanding of branch operations. The role must provide quality support, maintain detailed, well-organized documentation (according to established standards), and ensure effective tracking and communication of project progress.

Essential Functions:

• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
• Facilitate the development of project plans accurately defining project scope and objectives to ensure that projects are delivered on time and within scope managing them from inception to completion
• Lead necessary data-gathering efforts
• Assist in the creation and review of project requirements, comprehensive test plans, procedures, staff communications, presentations, and related training materials
• Acts as an application administrator for various branch applications serving as a technical liaison between the business area, IT, and third-party vendors
• Coordinate and engage internal resources and third parties/vendors to ensure that project specifications, timelines, and quality standards are met
• Lead and/or facilitate cross-functional meetings providing comprehensive feedback to the management team and project stakeholders including third party vendors, regarding potential impacts, deliverables, decisions, communication plans and other pertinent information
• Monitor all moving parts of the project keeping them synchronized and moving forward
• Assess and communicate potential project risks and setbacks
• Manage and track the progress of projects ensuring defined schedules are followed and deliverables and deadlines are met
• Outline changes to project plans, schedules and project scope; provide regular updates to the project team
• Analyze project data and provide consistent and accurate reporting on all aspects of the project escalating issues as needed to management in a timely manner
• Supervise and assign project tasks based on appropriate individual strengths, skill sets, and experience levels
• Assist in the validation of upgrades and enhancements related to the core system as well as any other systems utilized by DCU
• Manage user acceptance testing and implementation of activities
• Deliver project-related training and presentations when needed
• Stay abreast of current processes, system changes/upgrades/releases, and regulatory requirements related to all DCU areas quickly adapting to any project assigned based on each department's needs
• Foster positive and productive relationships
• Perform other job-related duties as assigned by Managers(s).

What You'll Need

Education and Experience Requirements:

• Associate degree or its equivalent in course work/training or related certification
• Minimum of three years' work experience preferably within a financial institution
• Prior experience in project management and/or bank operations preferred
• Experience with financial institution systems and software preferred

Additional Eligibility Requirements:

• Excellent PC Skills required, including MS Outlook, Word, Excel, PowerPoint
• Attain proficiency in other software as required
• Excellent organizational, communication, and problem-solving skills

What We Do

DCU is the largest credit union headquartered in New England - serving more than one million members in all 50 states. With over 1,900 team members, we strive to make DCU a great place to work with an excellent work-life balance, and a community that cares.

DCU is an equal opportunity employer, and we value diversity, inclusion, and equity at our company. We evaluate qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

If you're applying for a job and need a reasonable accommodation for any part of the employment process, please send an email to careers@dcu.org and let us know the nature of your request and contact information. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this email address.