Field Quality Engineer, COOPER LIGHTING SOLUTIONS

About Signify

Through bold discovery and cutting-edge innovation, we lead an industry that is vital for the future of our planet: lighting. Through our leadership in connected lighting and the Internet of Things, we're breaking new ground in data analytics, AI, and smart solutions for homes, offices, cities, and beyond.

At Signify, you can shape tomorrow by building on our incredible 125+ year legacy while working toward even bolder sustainability goals. Our culture of continuous learning, creativity, and commitment to diversity and inclusion empowers you to grow your skills and career.

Join us, and together, we'll transform our industry, making a lasting difference for brighter lives and a better world. You light the way.

More about the role

This is an exciting job opportunity for you to light the way as a Field Quality Engineer in Peachtree City, GA with Signify.

Cooper Lighting Solutions is a business unit of Signify, the world leader in lighting.

We're looking for a Field Quality Engineer to join our PostSales Support Team in Peachtree City GA. You'll be responsible for communicating with Agents, Internal Teams, and Manufacturing Plans daily to resolve technical and quality Post Sales Customer Issues while maintaining detailed job files in the SAP quality module.

Key Responsibilities:

• Analyze warranty claims to determine the root cause and propose a resolution plan.

• Collaborate with internal departments (Manufacturing, Engineering, Quality, Marketing, and Sales), agents, and contractors in the field as needed to drive resolution of customer problems.

• Create and maintain detailed job files in the SAP quality module.

• Negotiate and Review field labor issues to determine validity prior to payment authorization.

• Travels to job sites to gather information and diagnose issues.

What you'll need

• Bachelor's Degree in Engineering from an accredited institution

• 1+ years' experience in a customer facing role.

• Basic knowledge of electronics and testing.

• Well-developed project management skills with the ability to work on multiple tasks.

• Well-developed written and oral communication skills.

*Must be legally authorized to work in the United States without current or future company sponsorship needs.

Our candidate profile is just a guide. We know that many talented people only apply for jobs when there is an exact match. If you don't fit all the criteria but believe this role is for you, we would very much like to hear from you.

Everything we'll do for you

You can grow a lasting career here. We'll encourage you, support you, and challenge you. We'll help you learn and progress in a way that's right for you, with coaching and mentoring along the way. We'll listen to you too, because we see and value every one of our 30,000+ people.

We believe that a diverse and inclusive workplace fosters creativity, innovation, and a full spectrum of bright ideas. With a global workforce representing 99 nationalities, we are dedicated to creating an inclusive environment where every voice is heard and valued, helping us all achieve more together.

Salary Range: $59,900 -87,780

Bonus: target bonus opportunity 5%

Benefits Overview: Company subsidized benefits plan offerings that include Medical, Health Savings Account, Dental, 401K retirement plan with company match, Employee Stock Purchase Plan (ESPP), Paid Time Off, including paid vacation, holidays/personal days, tuition reimbursement and products discounts. Ability to purchase supplemental benefits that include supplemental life insurance, dependent life insurance, vision insurance and Accidental Death & Dismemberment insurance, health care flexible spending account and dependent care flexible spending account See #SignifyLife through the eyes of our employees!

Come join us, and together we can light the way.

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