Voice Network Analyst II

Duquesne Light Company, headquartered in downtown Pittsburgh, is a leader in providing electric energy and has been in the forefront of the electric energy market, with a history rooted in technological innovation and superior customer service. Today, the company continues its role as a leader in the transmission and distribution of electric energy, providing a secure supply of reliable power to more than half a million customers in southwestern Pennsylvania.

Duquesne Light Company is committed to creating a culture of inclusion. We value and respect the unique differences and experiences of our employees. We believe that our differences lead to better collaboration, innovation and outcomes. We want you to join our team!

Overall Summary:

The Voice Network Analyst provides business support for communication related services used in Duquesne Light facilities and by all employees.The position will manage business and contractual relationships with external telecommunications providers, providing reporting, auditing, and asset management services.The role will involve management of collaboration applications and audio/visual solutions.

Location: Hybrid (see below), downtown Pittsburgh, Pennsylvania

Job Responsibilities

• Monitors wireless and wireline accounts and their associated assets, analyzing usage and cost, providing forecasts and recommendations for cost control
• Works with team members to complete requests, changes, and decommissions related to wireless devices, collaboration hardware, and AV equipment
• Builds relationships between DLC departments to determine telecommunication needs
• Supports the company digital signage solution Visix AxisTV
• Supports the company mobile router solution

Education/Experience:

• Bachelor's degree in related discipline
• Two (2+) or more years of telecommunications support, telecom account management, or related IT support experience is required.
  
  
  
  • Additional experience in the following areas is strongly preferred: knowledge of voice technologies both wired and wireless, accounting/invoice management acumen, contract management and financials experience.
  
  
  
  

Skills and Abilities Utilized in this Role Include:

• Proficiency with Excel and Microsoft Office applications
• Ability to work in a team-oriented, collaborative environment
• Excellent documentation skills
• Ability to work independently with minimal supervision
• Ability to work independently while keeping key constituents and stakeholders informed and appropriately involved
• Ability to effectively prioritize and execute tasks
• Outstanding oral and written communication and presentation skills
• Ability to handle multiple tasks concurrently and work in a fast-pace and changing environment

Why you'll love working here: We live by our values!

• We aresafeabove all else. We must keep ourselves, each other, our customers and communities safe.
• We are guided by our commitment tointegrityand never compromising on ethics.
• We aredependable,collaborative and steady; we are a trusted partner to all.
• We believe inequityand equal access to work, resources and opportunities are critical elements of a clean energy future for all.
• We are ingrained in ourcommunity; we work where we live and are committed to serving our vibrant, diverse communities.

Scope:

Primary focus is on daily deliverables, outputs and reporting. Typically, accountable for managing one's own time and workflow. Responsible for using prescribed guidelines to analyze situations and solve problems. Work is typically of moderate complexity requiring the incumbent to draw on previous knowledge to perform role. Continues to build knowledge base and develop capabilities by partnering with more experienced staff as needed.

Decision Impact:

Resolves problems of a greater complexity than the former. Improves existing processes & systems using conceptualizing, reasoning, & interpretation skills. Solutions require through understanding of business strategies and issues. Defines broad based solutions that would require consideration of wider implications on organization results & resources.

Hybrid Work:

Position follows our hybrid work model, with a minimum of two days working in the office and the remaining days working remotely. Reporting location and frequency may be subject to change based on job role and department needs. Travel within Duquesne Light footprint is required. Minimal travel may be required outside of the footprint for industry-related activities.

Storm Roles:

All Non-Union Employees will serve in storm roles as appropriate to their role and skillset. Please be sure to discuss storm roles with the hiring manager for this position, as duties can vary across the Company.

Data Governance:

Utilize data to make business decisions as appropriate for the position, support data stewardship activities and partner with IT on underlying data needs.

Disclaimer:

The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

EQUAL OPPORTUNITY EMPLOYER

Duquesne Light Holdings is committed to providing equal employment opportunity to all people in all aspects of the employment relationship, without discrimination because of race, age, sex, color, religion, national origin, disability, sexual orientation and gender identity or status as a Vietnam era or special disabled veteran or any other unlawful basis, as defined by applicable law, and fostering a workplace free of unlawful discrimination and retaliation. This policy affects decisions including, but not limited to, hiring, compensation, benefits, terms and conditions of employment, opportunities for promotion, transfer, layoffs, return from a layoff, training and development, and other privileges of employment. An integral part of Duquesne Light Holdings' commitment is to comply with all applicable federal, state and local laws concerning equal employment and affirmative action.

Duquesne Light Holdings is committed to offering an inclusive and accessible experience for all job seekers, including individuals with disabilities. Our goal is to foster an inclusive and accessible workplace where everyone has the opportunity to be successful.

If you need a reasonable accommodation to search for a job opening, apply for a position, or participate in the interview process, connect with us at HR@duqlight.com and describe the specific accommodation requested for a disability-related limitation.