Senior ERP Functional Analyst - Customer Service

We're looking for people who put their innovation to work to advance our success - and their own. Join an organization that ensures a more secure world through connecting and protecting our customers with inventive electrical solutions.

The Senior ERP Functional Analyst - Customer Service collaborates with key business and digital stakeholders to translate business strategies and requirements into functional specifications for customer-facing digital solutions and business processes. This role supports ongoing business and participates or leads in projects of varying complexity, focusing on enhancing Customer experience

WHAT YOU WILL EXPERIENCE IN THIS POSITION:

• A key member of the ERP team, responsible for spearheading change by defining functional requirements and configuring systems to support sales and customer service capabilities. Also responsible for documenting business requirements, system design, and business goals

• Work closely with business teams (including Customer Care, Sales Operations, and Commercial Finance) to facilitate and translate business requirements into current and future state process maps, specifications, and user stories.

• Offer expertise in ERP customer service order management, including but not limited to:

• Sales Order Entry, Interco transactions, Pricing, Rebates, Returns, Warranty and Services, EDI, ATP (available to promise), MDM (Customer Master), Integrations to Ecommerce and sales enablement portals

• Serve as a process expert, bridging the gap between ERP functionality and nVent's business processes.

• Support the implementation, deployment, and maintenance of technical solutions related to processes managed across ERP and its integrated application ecosystem

• Collaborate with Digital teams in the selection, design, and development of technology solutions, and with business teams in the definition, testing, and implementation of these solutions.

• Demonstrate your project management skills in an agile environment to ensure projects are completed time and within budget

YOU HAVE:

• Bachelor's degree in business or technology with ideally 5+ yrs experience in a functional or IT role supporting Sales, Customer Service or related field or advanced degree with a minimum of 2 years relevant experience

• Minimum 2 years of experience supporting an ERP Sales and Distribution Module or related field; JD Edwards specific experience strongly preferred

• Experience in a multi-site manufacturing business environment preferred

• Supporting full scale ERP implementation experience is beneficial

• Ability to communicate clearly with digital and business team members across multiple levels & functions of the organization.

• Results oriented; displays persistence when facing complex challenges; applies problem-solving skills and tools to overcome obstacles & drives accountability for self and team members.

• Clear, concise written and verbal communication skills.

WE HAVE:

• A dynamic global reach with diverse operations around the world that will stretch your abilities, provide plentiful career opportunities, and allow you to make an impact every day
  • At nVent, we believe safer systems ensure a more secure world. We connect and protect our customers with inventive electrical solutions. We design, manufacture, market, install and service high-performance products and solutions for mission-critical equipment, buildings and essential processes. Our solutions are helping build a more sustainable and electrified world.
  • We are a $3.3B company with a dedicated team of more than 11,000 employees around the globe. Our comprehensive portfolio of enclosures, electrical and fastening, and thermal management solutions dates back more than 100 years and includes nVent CADDY, ERICO, HOFFMAN, ILSCO, RAYCHEM and SCHROFF.

• Commitment to strengthen communities where our employees live and work
  • We encourage and support the philanthropic activities of our employees worldwide
  • Through our nVent in Action matching program, we provide funds to nonprofit and educational organizations where our employees volunteer or donate money

• Core values that shape our culture and drive us to deliver the best for our employees and our customers. We're known for being:
  • Innovative & adaptable
  • Dedicated to absolute integrity
  • Focused on the customer first
  • Respectful and team oriented
  • Optimistic and energizing
  • Accountable for performance

• Benefits to support the lives of our employees

At nVent, we connect and protect our customers with inventive electrical solutions. People are our most valuable asset. Inclusion and diversity means that we celebrate and encourage each other's authenticity because we understand that uniqueness sparks growth.