Customer Service & Sales Rep

The Auto Club Group
parental leave, paid time off, 401(k)
United States, Michigan, Dearborn
1 Auto Club Drive (Show on map)
Dec 18, 2024
It's a great time to join AAA The Auto Club Group! JOIN THE TEAM COMMITTED TO DRIVING YOUR CAREER FORWARD Job Type: Full time Exempt/Non Exempt: Hourly Job Description: Position Description Primary Duties and Responsibilities The position is responsible for providing world-class, member-focused premier service in a high-volume, fast-paced call center environment, utilizing PC, internet, and ACD phone technology.Responds to member inquiries and refer to licensed service agents when appropriate. Provides cashiering services to members, including taking insurance payments, sending documents, and other administrative tasks.Completes membership and approved insurance transactions and endorsements and resolves billing questions and concerns.Promotes Auto Club Group products and services following established guidelines. Makes outbound follow-up calls to customers in response to questions or complaints. Responds to inquiries from sales reps, insureds, mortgage companies, and other sources regarding existing policies. May assist other Customer Interaction Centers (e.g., Emergency Road Service, Claims, Membership, Travel, etc.) in servicing members and/or customers when necessary to ensure quality service goals are met. How we reward our employees: In addition to a competitive starting salary, ACG offers excellent and comprehensive benefits packages: Hourly rates starting at $18.50/hour plus bonuses and sales incentives Overtime earning potential at time and a half the hourly wage Fully paid training Medical, dental, and vision benefits 401k with employer match Paid parental leave and adoption assistance Paid Time Off (PTO), company-paid holidays, CEO days, and floating holidays Paid volunteer day annually Tuition assistance program, professional certification reimbursement program, and other professional development opportunities AAA Membership Discounts, perks, rewards, and much more Required Qualifications Education: High School diploma or equivalent Successful completion of Branded Premier Service Training May be required to attain and maintain state membership licenses as appropriate by the department Experience in /with: Providing a high level of customer-focused service Competently entering information on various screens using a PC keyboard Navigating through a PC Windows environment, including accessing information from multiple applications Managing and navigating multiple sources of information and applying them as needed Performing monetary transactions (e.g., entering key data into the cash terminal, adjusting account balances, etc. Knowledge and Skills: Basic mathematical calculations to accurately perform monetary transactions Productively work in a virtual environment with a designated work location free of distractions Work and communicate effectively (verbal and written) with others in a virtual work environment Exceed member expectations relating to professionalism of demeanor, efficient and effective customer service Work under pressure in a high-volume, fast-paced customer service environment Ability to: Complete appropriate training relative to all company products and services Present complex information in a clear, concise manner Maintain accurate records Read, comprehend, and communicate clearly and concisely in the work environment and with the public Demonstrate effective use of time management Demonstrate strong skills in the use of PC applications such as Microsoft Office Promote the sale of all company insurance and membership products Achieve goals and other performance expectations as defined by management Preferred Qualifications Ability to attain and maintain any Property, Casualty, Life, and Health insurance license for any member state as appropriate in the designated time frame provided by the department. Demonstrate basic insurance and product knowledge with a high level of technical skills. To prepare you for this exciting opportunity, we offer: Full-time paid training on Friday, 2/17/2025 and 2/24/2025. Monday through Friday from 9:00 a.m. - 5:30 p.m. EST during training Monday through Friday, between the hours of operation 8:00 a.m. - 9:00 p.m. EST after training (shift includes permanent Saturdays) Work Environment Work in a virtual environment with a designated work location free of distractions. Work irregular hours, including evening hours, holidays, and weekends. The ability to report to local AOB within a 50-mile radius if experiencing technology issues. Who We Are Become a part of something bigger. The Auto Club Group (ACG) provides membership, travel, insurance, and financial service offerings to approximately 14+ million members and customers across 14 states and 2 U.S. territories through AAA, Meemic, and Fremont brands. ACG belongs to the national AAA federation and is the second largest AAA club in North America. By continuing to invest in more advanced technology, pursuing innovative products, and hiring a highly skilled workforce, AAA continues to build upon its heritage of providing quality service and helping our members enjoy life's journey through insurance, travel, financial services, and roadside assistance. And when you join our team, one of the first things you'll notice is that same, whole-hearted, enthusiastic advocacy for each other. We have positions available for every walk of life! AAA prides itself on creating an inclusive and welcoming environment of diverse backgrounds, experiences, and viewpoints, realizing our differences make us stronger. To learn more about AAA The Auto Club Group visit www.aaa.com Important Note: ACG's Compensation philosophy is to provide a market-competitive structure of fair, equitable and performance-based pay to attract and retain excellent talent that will enable ACG to meet its short and long-term goals. ACG utilizes a geographic pay differential as part of the base salary compensation program. Pay ranges outlined in this posting are based on the various ranges within the geographic areas which ACG operates. Salary at time of offer is determined based on these and other factors as associated with the job and job level. The above statements describe the principal and essential functions, but not all functions that may be inherent in the job. This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements. Reasonable accommodations will be made for otherwise qualified applicants, as needed, to enable them to fulfill these requirements. The Auto Club Group, and all its affiliated companies, is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status. Regular and reliable attendance is essential for the function of this job. AAA The Auto Club Group is committed to providing a safe workplace. Every applicant offered employment within The Auto Club Group will be required to consent to a background and drug screen based on the requirements of the position.