Systems Control Operator

Facilities Management (FM) is currently seeking a Systems Control Center (SCC) Operator.The SCC is a 24/7 operation responsible for monitoring and ensuring the integrity and effectiveness of Building Automation (BAS), fire and life safety, heating, ventilation and air conditioning (HVAC,) energy management and other critical mission systems across Grounds to include UVA Health. Operators are responsible for notifying appropriate internal and external responders using effective communication skills across multiple platforms. They are empowered to use critical decision-making skills for a wide range of emergent and non-emergent situations.Operators receive, prioritize, and facilitate resolution for both customer facing and organizational requests for services.They will also consult with peers, senior operators, supervisors, and the Systems Control Manager for particularly complex operational issues.

Applicants must have the ability to work the scheduled hours of 7:00 AM-3:00 PM on rotating days to include a minimum of two weekends per month.This schedule is eligible for shift differential.

Responsibilities:

• Work autonomously, however, will inform the supervisor immediately regarding critical situations or problems with emergency systems.

• Receive and prioritize work requests and dispatch responders accordingly.

• Ensure all issues in the system are addressed immediately.

• Maintain reports, logs, records, files, and related documents of shift activities, and ensure that they are current, accurate, legible, and complete.

• In addition to the above job responsibilities, other duties may be assigned.

Required Qualifications:

• High school diploma or equivalent. A minimum of one [1] year of technical experience may be considered in lieu of diploma or equivalent.

• A minimum of (2) years of experience analyzing and troubleshooting technical systems. Prior work experience in a customer service orientated environment is essential.

• Excellent interpersonal, written, and verbal communication skills with customers and colleagues is essential.

Preferred Qualifications:

• Associate's degree in a technical field.

• Ability to read and understand system graphics and block diagrams highly preferred; Proficiency with Microsoft Office highly preferred.

• Two [2] years of experience troubleshooting in a technical field and one [1] year of professional experience.

• Applicants with experience with Metasys, WebCtrl, or other Building Automation Systems are strongly encouraged to apply.

Compensation:

The Anticipated Hiring Range for this position is $25.00 - $28.00 per hour ($52,000 - $58,240 Annually), commensurate with experience. This is a full-time position with UVA benefits. Employee benefits package highlights include:

• 22 days of paid time off, increasing with service; 13+ paid holidays each year, in addition to paid time off; Parental and Community Service Leave

• Health plan with options to meet healthcare and financial needs

• Retirement through the Virginia Retirement System

• Tuition and professional development benefits

• Employee wellness program featuring activities to earn up to $500/year

For this position, the selected candidate will need to complete the required background checks prior to the start date of the position.

To Apply:

Apply online at http://jobs.virginia.edu/us/en/job/R0068181/Systems-Control-Center-Operator.Internal applicants must apply through their UVA Workday profile. Complete the application, and upload the following Required materials:

• Resume

***Please note that you MUST upload ALL REQUIRED DOCUMENTS into the CV/Resume box, into which multiple documents can be uploaded. Applications that do not contain all of the required documents will not receive full consideration.***

This position will remain open until filled.

Questions regarding the application process should be directed to Marcus Rozier, Academic Recruiter, at hjv5vm@virginia.edu.

The University of Virginia, including the UVA Health System which represents the UVA Medical Center, Schools of Medicine and Nursing, UVA Physician's Group and the Claude Moore Health Sciences Library, are fundamentally committed to the diversity of our faculty and staff. We believe diversity is excellence expressing itself through every person's perspectives and lived experiences. We are equal opportunity and affirmative action employers. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender identity or expression, marital status, national or ethnic origin, political affiliation, race, religion, sex, pregnancy, sexual orientation, veteran or military status, and family medical or genetic information.