Lead Field Service Technician

Aleron
United States, South Carolina, Charleston
29 Westside Drive (Show on map)
Dec 19, 2024
Description Are you a Lead Field Service Technician who is looking to join one of the top companies within the Aviation Industry? Are you looking to further your career and grow? Do you have experience as a Lead Technician related to Aircraft troubleshooting and repairs? If you answered yes to those three questions, then apply today! Acara Solutions is seeking highly qualified candidates to work ON-SITE with our clients in Charleston, SC. Interested? Here's what you'd do: Mentor Mechanics on technical skills, best practices and adherence to Clients processes. Get daily Airframer non-conformity and production reports Direct crew and set daily tasks priority for clients aircraft workload. This includes: assigning jobs to mechanics, pick-ups stamping, leading Safran standup / tie-in meeting, attend project status meetings and generate project status tie-in reports. Ensure that Airframer pick-ups must be top priorities then clients pick-ups. Create emergent removal paperwork to install / replace parts at the Airframer. Report Quality issues to the appropriate parties within the organization Analyze discovered quality issues with Mechanics Add all QA issues to the appropriate tracking document or system Verify team's Time Sheet for accuracy prior to submittal to Manager. Report team member's issues (Performance, behavior, training needs, etc.) to their Manager. Continuously seek Operational Excellence and continuous improvement. Weekly review Airframer Production Reports to maintain and keep team members up to date pertaining to Seat on dock, receiving inspections, seat installation and other key Milestone dates. Ensure Team diagnoses faulty electronic components using computer software and multi-meter successfully down to the root cause. Highly proficient leading any task given that relates to adjusting misaligned panels, trim pieces, harnesses, electrical components, factory installation issues and other various jobs Focal with Airframer Supplier Management regarding any clients concerns that require part order requests, initiating emergent removal (ER) paperwork, providing P/N information, calls requesting Aircraft support, new pickups / redlines and any POA / SOA liability concerns. Additionally, will lead clients On-site Team part order process, including daily review of open pickups to make sure all part requests, part orders and SOA Forms are submitted to Clients Parts Administrator. Maintain excellent rapport with customer personnel and customers. Follow Client/Airframer safety guidelines or processes established by the organization at all times. Responsible for driving company van and other technicians safely around Airframer/Client Facilities. Adhere to Airframer/Client training requirements that relate to Flight line, Safety and other course overviews throughout the year. Effectively communicate accurate information via emails, face to face meetings and phone conversations to key Client / Airframer personnel on a daily basis. This includes: Directors, Delivery Managers, QA's, Engineers, Leads, Technicians, Program Managers, Supplier Managers and other key Airframer Managers. Capable of backing up Delivery Manager (OSS Manager) during their absence. Performs other duties as assigned. International and/or Domestic travel required; Approximately 2-4 weeks per year Here's what you'll get: Pay: $70K - $74K / yr. Hours: 40 hrs/Week Length: Direct Placement Sound like a good fit? APPLY TODAY About Acara Solutions Acara is a premier provider of recruiting and workforce solutions-we help companies compete for talent. With a legacy of experience in a variety of industries around the world, we partner with clients, listen to their needs, and customize visionary talent solutions that drive desired business outcomes. We leverage decades of experience to deliver contingent staffing, direct placement, executive search, and workforce services worldwide. Job Requirements Required Skills / Qualifications: High School Diploma Minimum 4 years of Field Service experience or technical lead experience related to the aerospace industry. Preferred Skills / Qualifications: * Knowledge of passenger seating preferred. * Natural mechanical ability with hand and power tools. * Experienced in referencing CMM's, Drawing's, PQS and installation documents to find solutions to resolve issues. * Experienced reading and interpreting documents such as electrical drawing, MSDS sheets, maintenance manuals, product specifications and service bulletins. * Expert (desirable but not essential) in reworking all different seat class types or is considered to be a specialist in a specific area. This includes: electrical troubleshooting, painting, declam and cosmetic repairs. * Good overall knowledge with Computer/MS Office applications especially Microsoft Excel spreadsheets and Microsoft Words. * Proficient with clients actuation software. * Proficient using smart phones / tablets on a daily basis to send emails, pictures and other applications. * Valid driver's license and the ability to obtain a passport. * Must have the ability to generate written communication and to operate required office equipment. * Ability to read and review written communication. * Speech and hearing abilities that allow individual to communicate clearly and distinctly in English. Behavioral Skills: * Ability to lead team in a positive way and work efficiently under stressful situations. * Ability to work efficiently under stressful situations. * Follow instructions and complete jobs in a timely manner. * Customer service is essential for this job and the employee must have excellent communication skills, verbally and hand written. * Must have the availability to work various hours, after hours and weekend as needed. * Must have ability to maintain multiple tasks simultaneously, including the ability to manage assignments from more than one customer during any given day. * Willing to travel to other Customer FALs in other state and other international sites on some occasion. Desirable Aspects: * Has experience developing, planning and providing technical training to team members. * Strong experience in MS Excel, PowerPoint and Word * Participated in Continuous Improvement projects * Experience with direct communication with an end customer/ Experience with tactful reporting of situations to upper-level management and customers Additional Information: Upon offer of employment, the individual will be subject to a background check and a drug screen. Willing to travel to other Air Framer FALs in other states and other international client sites on some occasions. This position needs extended periods of sitting while working with computers and viewing computer monitors and other office equipment. Finger dexterity needed in using misc. office equipment such as telephone, computer, and copy machine, Bending, stooping, reaching, and lifting to approximately twenty pounds are needed during tasks related to the job The work environment includes an office setting with moderate office noise In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. Aleron companies (Acara Solutions, Aleron Shared Resources, Broadleaf Results, Lume Strategies, TalentRise, Viaduct) are Equal Employment Opportunity and Affirmative Action Employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender identity, sexual orientation, national origin, genetic information, sex, age, disability, veteran status, or any other legally protected basis. The Aleron companies welcome and encourage applications from diverse candidates, including people with disabilities. Accommodations are available upon request for applicants taking part in all aspects of the selection process. Applicants for this position must be legally authorized to work in the United States. This position does not meet the employment requirements for individuals with F-1 OPT STEM work authorization status. Apply