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Guest Experience Coordinator

University of Georgia
retirement plan
United States, Georgia, Athens
Dec 19, 2024
Posting Details
Posting Details


Posting Number S13046P
Working Title Guest Experience Coordinator
Department CAES-Coastal Botanical Gardens
About the University of Georgia
Since our founding in 1785, the University of Georgia has operated as Georgia's oldest, most comprehensive, and most diversified institution of higher education ( https://www.uga.edu/). The proof is in our more than 235 years of academic and professional achievements and our continual commitment to higher education. UGA is currently ranked among the top 20 public universities in U.S. News & World Report. The University's main campus is located in Athens, approximately 65 miles northeast of Atlanta, with extended campuses in Atlanta, Griffin, Gwinnett, and Tifton. UGA employs approximately 3,000 faculty and more than 7,700 full-time staff. The University's enrollment exceeds 40,000 students including over 30,000 undergraduates and over 10,000 graduate and professional students. Academic programs reside in 18 schools and colleges, as well as a medical partnership with Augusta University housed on the UGA Health Sciences Campus in Athens.
About the College/Unit/Department
College/Unit/Department website
Posting Type External
Retirement Plan TRS
Employment Type Employee
Benefits Eligibility Benefits Eligible
Full/Part time Full Time
Work Schedule
Additional Schedule Information
Full-Time. 40hr work week. Evening and Weekend work is required.
Advertised Salary $36,000
Posting Date 12/19/2024
Open until filled Yes
Closing Date
Proposed Starting Date 02/02/2025
Special Instructions to Applicants
Location of Vacancy Savannah Area
EEO Policy Statement
The University of Georgia is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, ethnicity, age, genetic information, disability, gender identity, sexual orientation or protected veteran status. Persons needing accommodations or assistance with the accessibility of materials related to this search are encouraged to contact Central HR (hrweb@uga.edu).
USG Core Values Statement
The University System of Georgia is comprised of our 26 institutions of higher education and learning, as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found online at https://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct.

Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found online at https://www.usg.edu/policymanual/section6/C2653.
Position Information


Classification Title Office/Clerical Assistant
FLSA Non-Exempt
FTE 1.00
Minimum Qualifications
Requires are least a high school diploma or equivalent. Please contact your Human Resources office for an evaluation of education/experience in lieu of the required minimum qualifications.
Preferred Qualifications
Position Summary
The Guest Experience Coordinator is responsible for providing exceptional customer service to all visitors and enhancing the overall guest experience while visiting the garden. This incumbent serves as a source of accurate information about all aspects of the Gardens' experience.
Knowledge, Skills, Abilities and/or Competencies

  • Acts with Integrity
  • Serves Others
  • Communication
  • Learning
  • Makes Sound Decisions

Physical Demands

  • The majority of work is performed indoors but there are outdoor aspects to the job which may be performed during inclement weather.
  • The work can entail standing for long periods of time with daily walking and/or driving a golf cart.

Is driving a responsibility of this position? Yes
Is this a Position of Trust? Yes
Does this position have operation, access, or control of financial resources? No
Does this position require a P-Card? No
Is having a P-Card an essential function of this position? No
Does this position have direct interaction or care of children under the age of 18 or direct patient care? Yes
Does this position have Security Access (e.g., public safety, IT security, personnel records, patient records, or access to chemicals and medications) No
Credit and P-Card policy
Be advised a credit check will be required for all positions with financial responsibilities. For additional information about the credit check criteria, visit the UGA Credit Background Check website.
Background Investigation Policy
Offers of employment are contingent upon completion of a background investigation including, a criminal background check demonstrating your eligibility for employment with the University of Georgia; confirmation of the credentials and employment history reflected in your application materials (including reference checks) as they relate to the job-based requirements of the position applied for; and, if applicable, a satisfactory credit check. You may also be subject to a pre-employment drug test for positions with high-risk responsibilities, if applicable. Please visit the UGA Background Check website.
Duties/Responsibilities


Duties/Responsibilities

  • Greets and welcomes guests as they arrive at the Garden and provides them with information about the garden's facilities, events, and exhibits.
  • Monitors guest feedback and makes recommendations to the management team on ways to improve the guest experience.
  • Responds to guest inquiries and complaints promptly and effectively, ensuring that guests feel valued and heard.
  • Brings questions or issues to the attention of management in a timely and appropriate manner, and shares customer feedback with management.
  • Plays a key role in special projects, major events, and cross departmental initiatives with a significant guest experience component.
  • Supports the Event Coordinator as needed.

Percentage of time 45


Duties/Responsibilities

  • Organizes and monitors the lobby to ensure it is presentable and engaging. Stocks marketing materials as needed.
  • Stocking and pricing gift shop inventory.
  • Reconcile Inventory

Percentage of time 30


Duties/Responsibilities

  • Assist gift shop customers with purchases.
  • Assists with the creation and delivery of marketing materials across all content formats: print collateral, signage, website and social media.
  • Maintain guest resources such as maps and self-guided brochures.

Percentage of time 25
Applied = 0

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