Technical Writing, Staff: Industries

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We're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too - driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you've come to the right place.

Hello! We're the Content Experience team for Industries. We help our customers accelerate growth and boost productivity - from lead management to forecasting to closing revenue.

We're looking for a technical writer who is comfortable with both the "technical" and "writer" aspects of the job. The ideal candidate is passionate about creating comprehensive, accurate, approachable content for a developer audience that helps users understand and connect with complex technical subjects. You enjoy digging into what your audience needs to know to succeed, collaborating closely with internal developers, and working with other writers to create great content.

Responsibilities:

• Assess the need for, plan, and deliver a range of documentation for Salesforce developers, including API content, reference guides, conceptual content, release notes, and how-to/task-based content.

• Collaborate with other writers on the team to help scope and create developer documentation for the features they cover.

• Learn and apply style, language, and structure standards for various developer deliverables.

Required Experience/Skills:

• 10+ years of experience creating technical, developer-focused or admin-focused content

• Familiarity with XML and DITA

• Experience with source control software

• Strong understanding of software development concepts

• Exceptional writing and editing skills, with the ability to explain complex technical concepts in a clear and concise manner.

• Proven ability to conduct in-depth research, gather information from technical sources, and synthesize it into understandable content.

• Demonstrated experience working collaboratively with cross-functional teams, including developers, product managers, and subject matter experts.

• Ability to work in a fast-paced environment, adapt to changing priorities, and deliver high-quality content within tight deadlines.

• Meticulous attention to detail to ensure accuracy and consistency in all technical content.

• Strong interpersonal and communication skills, with the ability to effectively communicate complex concepts to both technical and non-technical audiences.

Desired Experience/Skills:

• Experience with CRM applications (Salesforce familiarity a plus)

• Experience with Salesforce-specific technologies (Apex, Lightning Web Components, etc.)

• Ability to read, understand, and create short code samples in a variety of programming languages

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