Customer Service Representative

Sonoco Products Company
paid time off, tuition reimbursement, 401(k), retirement plan
United States, South Carolina, Hartsville
1 North 2nd Street (Show on map)
Dec 20, 2024
From a small family business to a multi-billion-dollar global company, Sonoco has been changing the face of products and packaging since 1899 - all while keeping the heart of "People Build Businesses" alive. Our talented people are at the core of our growth, constantly reinventing the Sonoco wheel with brilliant solutions every year. Today we are a world leader in global packaging solutions with diversified operations in over 34 countries. We're extremely proud of our portfolio of brands, our achievements in sustainability and industrialization and the groundbreaking work accomplished by our people. While reporting to the Customer Service Team Lead you will be a customer advocate who shows great follow through and can be highly productive in a fast-paced work environment. Additionally, you will become knowledgeable regarding product line focused on thermoforming clam shell production What you'll be doing: Listens attentively & is able to communicate effectively via various communication channels. Attention to detail & Organizational skills are critical to the success of this role Managing customer requirements and respect timelines Well-polished written communications and verbal skills Strong accuracy working with numbers, and MS Office skills Ability to multi-task in a fast paced and vibrant work environment with fast moving deadlines Support developing & Initiate Process Improvements Participate on Special Projects as needed Build positive functional working relationships with all internal & external stakeholders Organized, able to plan and prioritize workload. Takes decisive action to address problems, following up with relevant team members This is a hybrid role and it is expected to work onsite three days per week in our corporate office located in Hartsville, South Carolina or sales office in Charlotte, North Carolina. We'd love to hear from you if: Bachelor Degree or 5+ years of Customer Service Experience Proficient in MS Word, MS Excel Compensation: The annual base salary range for this role is from $62,560 to $70,380. At Sonoco Products Company, we offer a comprehensive total rewards package, including competitive pay and benefits. Benefits listed below are for employees located in the U.S. Specific benefits and wellbeing programs may vary depending on your location (within the U.S. or global), or if you are a union employee. Benefits* Medical, dental, and vision coverage for you and your dependents, including FSA and HSA options 401(k) retirement plan with company match Wellbeing tools and resources to support holistic health, including an Employee Assistance Program with a variety of services Paid time off and holidays to recreate, rejuvenate and care for the health of yourself and family Variety of company paid and voluntary employee-paid insurance plans including life, personal accident, and disability insurance Tuition reimbursement We are an equal opportunity employer, and we strictly prohibit and do not tolerate discrimination against employees, applicants or any other covered persons because of race, color, religion, national origin or ancestry, sex, pregnancy, sexual orientation, marital status, gender identity or expression, age, disability, genetic information, veteran status, or any legally protected characteristic.