Supervisor, Premium Service

Position Summary:

As the Conveyance Solutions Division's North American Supervisor for the Premium Service, you'll be responsible for safely hiring, mentoring, and training our PS Engineering Team. This involves coordinating with the team and application engineering to schedule plant surveys efficiently. Additionally, you'll connect with sales and end users to confirm scheduled dates, provide quotes, and allocate resources based on intake form data and customer feedback.

You will also be expected to travel 25%- 50% of the time to work alongside the survey team, focusing on training, process improvement, and providing relief to PS engineers.

A key aspect of the role is fostering the growth of Premium Service by enhancing deliverables to support sales enablement. This will be achieved through field experience insights, discussions with sales reps, and gathering Voice of the Customer (VOC) feedback. The viability and capability of proposed improvements will be evaluated in collaboration with the team. This individual will drive continuous improvement initiatives that will enhance survey speed, efficiency, and accuracy.

You'll also play a pivotal role in analyzing current Premium Service metrics to shape its future direction. This includes working on the transition to a new digital portal by offering relevant metrics, VOC insights, and system requirements to enhance overall customer satisfaction. Furthermore, you will be responsible for creating and updating Standard Operating Procedures (SOPs) to quickly onboard new hires and potential co-ops or interns. Monthly meetings will be conducted to discuss service trends, present metrics, explore new opportunities, and outline upcoming service enhancements. Additionally, you'll maintain and update customer-facing literature to empower sales with comprehensive information, fostering better understanding and buy-in from end users.

Major Responsibilities:

• Maintain a safe work environment for all involved with surveys
• Build a local premium services team while adhering to Regal Rexnord values, including associate development and talent management
• Coordinate with global peers to optimize and share process improvements
• Grow to lead PDCA on AMC Conveying Solutions Premium Services Growth with a Annual Operating Plan, Periodic Follow up and Following through, & control performance against our set goals and action upon areas of improvement including sales volume, number of lines quoted and ordered, number of site surveys completed and scheduled, etc.
• Manage the marketing mix of our premium service offer with Product, Pricing, Promotion and Place strategies all with an 80/20 approach
• Develop PS objectives and promote the program with sales and end-users
• Evaluate and update quoting processes and pricing for survey support
• Global team development and structure, including evaluation and implementation of Latin American support and training of new members in beverage conveyor product lines so they can positively identify product in the field
• Improve survey and reports so line audits can suggest improvements like run-dry solutions, product consolidation, cleaning optimization, etc.
• Grow data collected during a survey to include components, wearstrips, bearings etc. as appropriate or possible
• Develop and maintain sales promotion documentation
• Maintain and organize the Premium Service database
• Build survey capability to include bakeries, poultry, and other food manufacturing facilities to support growth with Cambridge and Kleantop belting
• Collect reference information (pictures, videos and notes) on site to use for training collateral and share with application engineering team to develop recommendations and solutions
• Participate in exhibitions and trade shows where necessary
• Escalate sales opportunities to account executives when discovered

Required Education / Experience / Skills / Abilities:

• Bachelor's degree in a technical discipline and/or 2-year + of equivalent, related experience
• Experience in conveyance within the food and beverage industry OR Leadership experience (lead or management)
• Ability to travel and work at a customer site for extended periods of time
• Global and domestic travel to customer and internal locations is required (25% - 50%)
• Fluent in English (written and spoken) - the ideal candidate will also have basic proficiency in at least one other language

Preferred Education / Experience / Skills / Abilities:

• Demonstrated organizational skills with an emphasis on details and documentation
• Strong relationship and team-building skills, including conflict resolution
• Leadership allowing you to interface directly with our customers so we can quickly react to claims and requests; actively engage other departments if necessary to expediently service the customer
• Cooperate with sales colleagues and specialists and engage with our global engineering team
• Microsoft Office applications

• Medical, Dental, Vision and Prescription Drug Coverage

• Spending accounts (HSA, Health Care FSA and Dependent Care FSA)

• Paid Time Off and Holidays

• 401k Retirement Plan with Matching Employer Contributions

• Life and Accidental Death & Dismemberment (AD&D) Insurance

• Paid Leaves

• Tuition Assistance

Regal Rexnord is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex/gender, sexual orientation, gender identity, age, ancestry, national origin, marital status, citizenship status (unless required by the applicable law or government contract), disability or protected veteran status or any other status or characteristic protected by law. Regal Rexnord is committed to a diverse and inclusive workforce. We are committed to building a team that represents diverse and inclusive backgrounds, perspectives, and skills. If you'd like to view a copy of the company's affirmative action plan or policy statement, please email Recruiting@RegalRexnord.com. If you have a disability and you believe you need a reasonable accommodation in order to search for a job opening or to submit an online application, please e-mail Recruiting@RegalRexnord.com.

Equal Employment Opportunity Posters

Notification to Agencies: Please note that Regal Rexnord Corporation and its affiliates and subsidiaries ("Regal Rexnord") do not accept unsolicited resumes or calls from third-party recruiters or employment agencies. In the absence of a signed Master Service Agreement or similar contract and approval from HR to submit resumes for a specific requisition, Regal Rexnord will not consider or approve payment to any third-parties for hires made.