Senior Operations Engineer

Lumen Technologies

$ - $ yearly

United States, Oklahoma, Tulsa

Dec 21, 2024

About Lumen

Lumen connects the world. We are igniting business growth by connecting people, data and applications - quickly, securely, and effortlessly. Together, we are building a culture and company from the people up - committed to teamwork, trust and transparency. People power progress.

Lumen's commitment to workplace inclusion and employee support shines bright. We've made the Newsweek 2024 Greatest Workplaces for Diversity list and achieved a perfect score of 100 on the Human Rights Campaign Corporate Equality Index (CEI) for the fifth consecutive year. Plus, we're the top employer in the communications and telecom industry, ranking 12th overall across all industries in The American Opportunity Index.

We're looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

Senior Engineer position requires a high degree of technical competencies while providing support to Vyvx Broadcast Operations. This position assumes ownership and accountability in areas of IP networking and provides leadership, guidance, and assistance to the Vyvx Broadcast Operations team. Principal work includes designing and implementing IP configurations for Vyvx Broadcast events, performing Tier 3 level troubleshooting and interface with manufacturers and customers as well as enhancing Customer Satisfaction with knowledge of Broadcast Television Transmission. This position will also mentor engineer peers.

Location

This position is located at100 S Cincinnati Ave, Tulsa OK.

The Main Responsibilities

Provide data support for Vyvx Broadcast customers and events Includes data design, installation and maintenance for new and current installations.
Provide primary engineering design and configuration for data systems in line with Vyvx Services customer goals and requirements
Evaluate new technical requirements for compatibility with deployed system design as well as new products for compatibility and applicability Vyvx Broadcast and Data solutions
Maintain current knowledge base regarding complex routing, switching
Monitor and analyze performance across customer networks and underlying MS Tools
Provide high-level technical & engineering support for network performance management configurations, troubleshooting, and service restoration along with an understanding of switching, routing as it would affect performance management.
Troubleshoot and resolve complex issues
Provide high-level off-hours support on a rotating basis with other engineers
Develop and oversee subordinate level technical methods, procedures, and assist with complex technical solution designs. Develop & document process flows.
Identify capacity and performance issues for network traffic to ensure continued, uninterrupted operation of systems.
Maintain network monitoring applications, equipment and utilities as needed.
Conduct testing of disaster recovery plans as it pertains to network performance management equipment to detect faults and minimize malfunctions.
Create and maintain network documentation and reports as required
Act as liaison between Vyvx Operations and other Lumen departments and other vendors (e.g. Juniper, Evertz, Ateme, ) on high-level support issues.

What We Look For in a Candidate

Bachelor's degree plus 5+ years related experience or equivalent combination of education and experience.
Experience with isolation of telecom and/or network outage causes and service restorations including understanding Juniper characteristics.
Direct customer interaction communication skills
Proficient PC skills in office applications and network connectivity configuration
Proficient presentation skills for presentations to technical and non-technical audiences; must be able to translate technical terms and concepts to non-technical entities.
Ability to work after hours and weekends to support outages, maintenances and on-call responsibilities
Strong communication (oral and written), customer service, organizational and multi-tasking skills

Preferred Qualifications:

Experience with Layer 2 Ethernet, MPLS and IP using Juniper, Cisco and Nokia router platforms. Preference for Juniper-skilled individuals
Familiarity with Broadcast Television transmission encoding, decoding and IP encapsulation protocols and equipment including Evertz, Ateme, NetInsight, Synamedia platforms
Proven analytical and problem-solving abilities
Highly self motivated and directed.
Ability to effectively prioritize and execute tasks in a high-pressure environment
Strong customer service orientation.
Experience working in a team-oriented, collaborative environment

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges

$82,969 - $110,625 in these states: OK

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Learn more about Lumen's:

Benefits

Bonus Structure

What to Expect Next

Based on your job application information you may be given the opportunity to complete a video interview immediately after applying. This will include a set of questions for you to record a response to in addition to Game Challenges. Completion of this video interview is a requirement in order to be considered for our open position. Now not a good time? No worries, we will also send you an email with a link to complete the video interview. We strongly recommend that you complete this within 5 days of your application date.

Requisition #: 336209

Background Screening

If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page. Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, "protected statuses"). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.

Disclaimer

The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions.

In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name.

Application Deadline
12/27/2024