Systems and Support Analyst

Southern New Hampshire University is a team of innovators. World changers. Individuals who believe in progress with purpose. Since 1932, our people-centered strategy has defined us - and helped us grow a team that now serves over 180,000 learners worldwide.

Our mission to transform lives is made possible by talented people who bring diverse industry experience, backgrounds and skills to the university. And today, we're ready to expand our reach. All we need is you.

This position will be partially based in the following office location:

For hybrid roles, employees must be able to commute to Manchester, NH on a regular basis.

The opportunity

The Systems and Support Analyst, a member of the Systems and Support team in Student Financial Services, will be a Subject Matter Expert (SME) for several systems used in Student Financial Services, such as Perceptive Content, Microsoft SharePoint and Federal Student Aid websites. The Systems and Support Analyst will perform configuration and maintenance tasks to support operations. The Systems and Support Analyst will also perform support tasks for the daily operations involved in the student aid experience, serve as Secondary Destination Point Administrator for Federal Student Aid website access, and support the Unify CRM system. You will report to the Assoc. Director of Systems and Support Student Financial Services. This is a remote friendly Dual-Placed role.

In this role:

• You will configure and shape systems used in Student Financial Services to support student service, daily operations and processing.
• You will be Subject Matter Expert(SME) for the document scanning and imaging process in Perceptive Content software.
• You will review, test, and troubleshoot product updates and annual releases.
• You will create excellence in service through ongoing department support and calibration.
• You will contribute to key initiatives to collaborate with your team to design and optimize all financial aid practices.
• You will challenge thinking and processes to drive, deliver, and facilitate system initiatives and solutions.
• you will develop an understanding of the interdependencies and sharing of data within system integrations.
• You will complete daily support tasks connected to the student aid experience.
• You will be Secondary Destination Point Administrator and assign and maintain Federal Student Aid site access for staff, including management of paper access forms and physical FSA tokens.
• You will support the Unify CRM system as needed.
• You will provide direct, open, and honest feedback to promote engagement, collaboration, and communication to increase success.
• You may perform other related tasks to support Student Financial Services and University goals.

What we're looking for:

• HSD/GED and 3+ years or related work experience in Financial Aid.
• Three years of experience in student financial aid administration to ensure compliance with regulatory requirements.
• Intermediate knowledge of system platform(s) in Student Financial Services, such as Perceptive Content, Microsoft SharePoint, Unify and Federal Student Aid websites.
• A creative mindset to promote and improve systematic thinking, daily operations, and practice.
• Interpersonal, communication, and analytical skill.
• Proficiency in Microsoft Office, experience in Word, Excel (can maintain complex spreadsheets) and Outlook.
• Employment is dependent upon successful access to the National Student Loan Data System, which requires all federal student loans to be in good standing and not in default and a credit check to review that student loans are not in default.

We believe real innovation comes from inclusion - where different experiences, perspectives and talents are celebrated. So if you're wondering whether SNHU is right for you, take the leap and apply. You might be just the person we're looking for.

Compensation

Exceptional benefits (because you're exceptional)

You're the whole package. Your benefits should be, too. As a full-time employee at SNHU, you'll get:

• High-quality, low-deductible medical insurance

• Low to no-cost dental and vision plans

• 5 weeks of paid time off (plus almost a dozen paid holidays)

• Employer-funded retirement

• Free tuition program

• Parental leave

• Mental health and wellbeing resources