Status Category:
Full-Time Exempt/Non-Exempt:
Non-Exempt Scheduled Hours Per Week:
40 CBIZ, Inc. is a leading professional services advisor to middle market businesses and organizations nationwide. With unmatched industry knowledge and expertise in accounting, tax, advisory, benefits, insurance, and technology, CBIZ delivers forward-thinking insights and actionable solutions to help clients anticipate what's next and discover new ways to accelerate growth. CBIZ has more than 10,000 team members across more than 160 locations in 21 major markets coast to coast. CBIZ strives to be our team members' employer of choice by creating an environment where team members are appreciated, recognized for their contributions, and provided with opportunities to grow, both personally and professionally, throughout their careers. Essential Functions and Primary Duties
- Working under direct supervision, manages the day-to-day of services for an assigned block of accounts
- Resolve the customer service problems directly
- May support senior level client services team members
- Day to day contact for client for service needs
- Escalate client concerns when appropriate
- Assist with conducting client meetings as needed
- Maintain data integrity and quality with any applicable software on a timely basis
- Establish and preserve a solid business rapport with clients and vendors
- Discuss with clients applicable legislation and market trends
- Generate client interest in additional lines of coverage and cross serving opportunities
- Additional responsibilities as assigned
Preferred Qualifications
Minimum Qualifications
- High School Diploma or GED equivalent required
- 3 years experience in industry or related field
- Relevant experience managing multiple clients in the payroll and human capital management industry
- Experience working in a client service environment
- Experience working in a client service interface or system integration environment
- Strong communication skills both oral and written with all levels of an organization, both internally and externally
- Must obtain and preserve required licenses/certifications as required
- Proficient use of applicable technology
- Able to work in a team environment as well as independently
- Demonstrated ability to communicate verbally and in writing throughout all levels of organization, both internally and externally
- Ability to travel as necessary
#LI-OD1 #LI-Hybrid
CBIZ.Jobs Category: Client Management REASONABLE ACCOMMODATION If you are a qualified individual with a disability you may request reasonable accommodation if you are unable or limited in your ability to use or access this site as a result of your disability. You can request a reasonable accommodation by calling 844-558-1414 (toll free) or send an email to accom@cbiz.com.
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EQUAL OPPORTUNITY EMPLOYER CBIZ is an affirmative action-equal opportunity employer and reviews applications for employment without regard to the applicant's race, color, religion, national origin, ancestry, age, gender, gender identity, marital status, military status, veteran status, sexual orientation, disability, or medical condition or any other reason prohibited by law. If you would like more information about your EEO rights as an applicant under the law, please visit these following pages EEO is the Law and EEO is the Law Supplement.
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PAY TRANSPARENCY PROTECTION NOTIFICATION
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Notice to Third-Party Agencies CBIZ does not accept unsolicited resumes from recruiters or agencies. Any staffing/employment agency, person or entity that submits an unsolicited resume to this site does so with the understanding that the applicant's resume will become the property of CBIZ. CBIZ will have the right to hire that applicant at its discretion and without any fee owed to submitting staffing/employment agency, person or entity.
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CBIZ
Dec 20, 2024