Field Service Technician - Laboratory Equipment (North West London)

Do you have experience working with laboratory equipment? Or do you have experience servicing and repairing equipment in another industry? Are you looking to take next step in your career and use your experience in a field service role supporting customers?

We are looking for a Field Service Technician for our Liquid Handling department at Sartorius. In this role, you will be responsible for servicing, repairing, calibrating single and multichannel pipettes on customer sites in Northwest London and London area including Luton and Stevenage, whilst delivering excellent customer service. On occasions you will be working in our in-house workshop at our Epsom site.

The team consists of 11 professionals, and we arelooking forward to shaping the future with you.

This position is available full time. You will be working in the field and ideally living near Northwest London or London area.

Grow with us - YourResponsibilities

• On a daily basis you will be responsible for providing service and customer support during field and in house visits

• You will manage all on site maintenance, test tasks for pipettes, diagnose errors or technical problems and determine reasonable solutions

• You will produce timely and detailed service reports, issue certificate of analysis for equipment in a timely manner

• Follow company's procedures and policies as well as UKAS, ISO, GMP standards on customer sites

• You will work closely with technical team and share information across the organization

• Do you enjoy building relationship with customers? You will improve customer satisfaction; help maximise customer retention whilst providing excellent customer service

What will convince us

• You have completed a HNC/HND in Electrical/Mechanical Engineering/Electromechanics or related discipline

• You may have experience with laboratory equipment ie. Pipettes, liquid handling, or other equipment, however training will be provided

• Field service experience working in the pharmaceutical, biological, or chemical industry following GMP or ISO standards or UKAS accredited laboratory in a similar role would be desirable though candidates from other industries will also be considered (manufacturing, electronics tc.)

• Ability to troubleshoot, test and service technical equipment

• Ability to work autonomously and unsupervised

• Ability to work flexibility and efficiently and to adapt quickly to changing work schedules

• Willingness to travel

• Strong customer service skills and great communication skills

• Full - driving licence

In order to commence working with us, the successful candidate will have the right to work in the UK.

What we offer

Asa growing globallife science company, stock listed on the German DAX and TecDAX, Sartorius offers a wide range of benefits:

• Personal and Professional Development: mentoring, leadership programs, LinkedIn Learning, internal seminar offerings

• Work-life Balance: Remoteoptions, flexible work schedules

• Making an impact right from the start: Comprehensive onboarding, including a virtual online platform-even before joining

• Welcoming Culture: Mutual support,team-spirit and international collaboration; communities on numerous topics such as coaching, agile working and businesswomennetwork

• Health & Well-Being: Wide section of health and well-being support such as healthcare plans and health assessment services

Benefits

Attractive Working Conditions

• 37.5 hours working week

• 25 days annual leave plus public holidays

• Annual option to buy, sell or carry over annual leave

• Free parking on site

• Free hot and cold drinks

• Company car

Health & Wellbeing

• Competitive benefits package, including:

  • Private Medical Insurance

  • Private Dental Insurance

  • Group Life Assurance

  • Travel Insurance (Employee Paid)

  • Salary Sacrifice Health Assessment Service

  • Salary Sacrifice Cycle to Work Scheme

Planning Ahead For Your Future

• Group Personal Pension Plan

• Group Income Protection

• Salary Sacrifice Will Writing Service

About Sartorius

Sartorius is part of the solution in the fight against cancer, dementia, and many other diseases. Our technologies help translate scientific discoveries into real-world medicine faster, so that new therapeutics can reach patients worldwide.

We look for ambitious team players and creative minds, who want to contribute to this goal and advance their careers in a dynamic global environment.

Join our global team and become part of the solution. We are looking forward to receiving your application.
www.sartorius.com/careers