Genesis10 is currently seeking a Process Engineer with our client located in New York, NY. This is a fully remote role. This is a 3 + month contract position.
Responsibilities:
- Responsible for driving Operational Excellence through optimization, design, and implementation of cross-functional processes and systems
- Accelerate value creation by establishing & owning an end-to-end structured program to "audit, improve, control and drive continuous improvements" across key cross-functional customer-facing and back-end processes for maximum efficiency and effectiveness
- Lead the Process Engineering function in a hands-on manner, leveraging Six Sigma, AI / Robotic Process Automation, and other industry-leading techniques to perform business simulation of end-to-end customer journeys such as ordering, installation, activation, payment, etc. across sales and care channels
- Review selected back-end cross-functional processes that maximize customer, frontline, and shareholder value
- Responsible for ensuring team and stakeholder accountability against the Operations Excellence charter, delivering end-to-end results rapidly, and creating the right level of transparency for key stakeholders to promote collaboration and effective adoption
- Conduct a comprehensive program review across all process engineering initiatives, including risk/mitigation assessment and proactive ways to continuously improve customer and shareholder value in a prioritized/targeted manner
- Prepare comprehensive reports and presentations summarizing the status of process engineering initiatives, including key milestones, achievements, and challenges
- Present findings to senior leadership and stakeholders, actionable insights, and recommendations for improvement
- Lead a lean team of 3 Process Engineering Managers / Data Architects in a data-driven, results-focused, and hands-on manner to drive operational excellence
Requirements:
- 10+ years of experience in Process Engineering at a top-tier consulting firm and/or Fortune 500 company
- 10+ years of relevant Telecom experience
- 10+ years of relevant experience and career progression
- Track record of academic rigor and professional certification
- Bachelor's degree in operations engineering or related field from a top-tier university
- Six Sigma/Lean Certification
- Process Improvement
- Expertise in methodologies like Six Sigma, Lean, or other process optimization techniques
- Experience with leveraging AI / Robotic Process Automation to drive business simulations
- Track record of value creation through Process Engineering
- Structured problem solving & analytical skills
- Ability to navigate ambiguous problem contexts and identify relevant issues/resolutions
- Excellent quantitative skills and data-driven decision making capabilities
- Strong executive communication/presence
- Ability to clearly articulate insights (verbal & written)
- Stakeholder Management
- Proven experience in complex programmatic change leadership, with the ability to run multiple transformational programs simultaneously and deliver high-quality results and business value
- Unwavering focus on results while creating strong relationships
- Ability to work effectively in a fast-paced, dynamic environment, managing multiple priorities and deadlines simultaneously
Pay Range: $60.00 - $70.00
Only candidates available and ready to work directly as Genesis10 employees will be considered for this position.
If you have the described qualifications and are interested in this exciting opportunity, please apply!
About Genesis10:
Ranked a Top Staffing Firm in the U.S. by Staffing Industry Analysts for six consecutive years, Genesis10 puts thousands of consultants and employees to work across the United States every year in contract, contract-for-hire, and permanent placement roles. With more than 300 active clients, Genesis10 provides access to many of the Fortune 100 firms and a variety of mid-market organizations across the full spectrum of industry verticals.
For contract roles, Genesis10 offers the benefits listed below. If this is a perm-placement opportunity, our recruiter can talk you through the unique benefits offered for that particular client. Benefits of Working with Genesis10:
* Access to hundreds of clients, most who have been working with Genesis10 for 5-20+ years.
* The opportunity to have a career-home in Genesis10; many of our consultants have been working exclusively with Genesis10 for years.
* Access to an experienced, caring recruiting team (more than 7 years of experience, on average.)
* Behavioral Health Platform
* Medical, Dental, Vision
* Health Savings Account
* Voluntary Hospital Indemnity (Critical Illness & Accident)
* Voluntary Term Life Insurance
* 401K
* Sick Pay (for applicable states/municipalities)
* Commuter Benefits (Dallas, NYC, SF)
* Remote opportunities available
For multiple years running, Genesis10 has been recognized as a Top Staffing Firm in the U.S., as a Best Company for Work-Life Balance, as a Best Company for Career Growth, for Diversity, and for Leadership, amongst others. To learn more and to view all our available career opportunities, please visit us at our website.
Genesis10 is an Equal Opportunity Employer. Candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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Genesis10
life insurance, 401(k)
Dec 20, 2024