NG911 Systems Trainer

Classification: Exempt / Non-Bargaining

Join a team that offers growth potential, competitive compensation, an excellent benefits package and the opportunity to make a significant impact on the lives of customers and communities. Consolidated Communications is a best-in-class, top 10 U.S. fiber provider that delivers reliable fiber communications solutions to consumers and businesses. We are committed to providing meaningful work in a positive environment while connecting people and enriching how they work and live. At Consolidated, our employees make the difference. We welcome and value individuals from different cultures, with diverse life and work experiences and educational backgrounds.

Join our team to play a pivotal role in developing, delivering, and managing comprehensive training solutions. This position focuses on enhancing the skills of 911 call-takers across Maine, supporting critical public safety operations. Your expertise in instructional design, live training, and knowledge management will help shape the future of NG911 call-answering and mapping solutions.

• Design and /or redesign online learning modules and live web-based training sessions, instructor-led training guides and supporting materials.
• Conduct company training programs.
• Administer corporate learning management system and corporate knowledge management system.
• Create realistic objective for learning.
• Researches workforce educational need and available materials for classes and/or training manuals.
• Maintains current knowledge of merging instruction technologies.
• Develop and deliver in person training to State of Maine 911 call-takers for the NG911 call answering & mapping solution provided by Consolidated.
• Stay current on NG911 systems, software upgrades and training
• Work closely with the State of Maine Training Manager to identify end user training needs
• Assist PSAP personal with end user training issues either on site or remotely
• Manage the CJIS credentials database for compliance tracking of all Consolidated managers, technicians and vendors.
• ESCB prior approval of any/all proposed training curricula is required
• Develop and deliver student certification exam at the conclusion of each class
• Research vendor content and software release notes and further develop into comprehensive training materials
• Subject matter expert to provide onsite support at various Public Safety Answering Points (PSAP) across the state as requested by the ESCB (i.e., refresher training)
• All other duties as assigned

• Bachelor's degree in a related area and 4 to 5 years' applicable experience.
• Must be self-motivated and goal oriented
• Have strong communication skills both orally and written
• Must be available with minimal advanced notice to train PSAP personnel at the Augusta Maine Training Center

We are proud to offer a comprehensive and competitive benefits package:

• 401(k) matching
• Medical, Rx, Dental and Vision insurance
• Disability insurance
• Flexible spending account
• Health savings account
• Life insurance
• Tuition reimbursement
• Paid vacation and personal days
• Paid holidays
• Employee Assistance Program
• Annual bonus program to eligible employee's based upon organization performance

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, marital status, familial status, genetics, disability, age, veteran status or any other characteristic protected by law.