Senior eCommerce Merchandiser

Why join us?

At Design Within Reach, home comes first. We believe in creating and sourcing pieces that move with you and are meant to be enjoyed over a lifetime - from home to home, generation to generation. For us, that means exceptionally crafted, built-to-last, and beautifully designed furnishings.

Our purpose is to design for the good of humankind. It's the ideal we strive toward each day in everything we do. Being a part of Design Within Reach means being a part of something larger than your work team, or even your brand. We are redefining modern for the 21st century. And our success allows Design Within Reach to support causes that align with our values, so we can build a more sustainable, equitable, and beautiful future for everyone.

GENERAL PURPOSE

Design Within Reach is looking for a Senior eCommerce Merchandiser to join our digital team and focus on the DWR e-commerce business. This role will partner with merchandising, creative and marketing to launch and merchandise product, category and special feature assortments on the sites. Through data-driven analysis, the role will identify opportunities to improve conversion rate and drive revenue growth across product categories. This role will focus on supporting the Design Within Reach brand and reports to the Site Manager of Design Within Reach eCommerce.

ESSENTIAL FUNCTIONS

• Leads eCommerce product assortment strategy and owns the product launch process as well as site merchandising.
• Manage and create new, promotional and/or seasonal taxonomy
• Manage site sorting rules, search term optimization and other commerce platform related features that help drive conversion rate and provide a best in class eCommerce experience
• Key contributor leading site merchandising with new site launches or enhancements
• Recommend and collaborate with digital product team on site improvements, updates, and changes necessary for best in class merchandising.
• Leads collaboration with cross-functional teams to improve customer experience, on-site merchandising and site performance
• Assist with QA of site enhancements.
• Assist with A/B testing set-up and execution to continuously understand customer behavior on-site.
• More advanced optimization and ownership of business impact of search and sorting rules
• Understand customer feedback, analyze trends and develop insights about buying preferences and buying patterns to optimize customers experience and drive category performance.
• More ownership of engagement with customer service and customer data to optimize and improve customer journey on site.
• Leads work to analyze site analytics and trends to inform optimization opportunities
• Presents business updates in cross-functional meetings
• Represents merchandising function and expertise in cross-functional projects
• Mentorship of other team members across sites and other geographies as needed. Provides indirect leadership for junior team members or interns.
• Takes ownership of optimizing third party integrations

Qualifications/Experience

• 6+ years of experience in eCommerce merchandising, product management or other related experience
• Passionate about the customer journey and experience
• Experience with major online platforms and their ecosystems preferred, ideally Salesforce Commerce Cloud

• Experience working with analytics tools, e.g. Excel, Google Analytics, Tableau, Business Objects.
• Expert understanding of product data, merchandising, and positioning products for customers
• Knowledge of furniture industry preferred
• Demonstrated ability to build consultative, collaborative relationships with cross functional teams
• Excellent organizational and interpersonal skills, including written and verbal communications
• Excellent attention to detail
• Bachelor's degree required

Who We Hire?

Simply put, we hire everyone. Design Within Reach is comprised of people of all abilities, gender identities and expressions, ages, ethnicities, sexual orientations, veterans from every branch of military service, and more. Here, you can bring your whole self to work. We're committed to equal opportunity employment, including veterans and people with disabilities.

MillerKnoll complies with applicable disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact MillerKnoll Talent Acquisition at careers_help@millerknoll.com.