Accounts Receivable Manager

Summary / Position Purpose:

This position assists in managing the day-to-day functions of the AR department. The Accounts Receivable Manager is responsible for the overall invoicing, issuing credit/debit memos, collection and cash application activities, and timely management of all AR aging components. The Accounts Receivable Manager will also maintain and improve sustained cash flow through diligent and aggressive monitoring of our customer accounts. This position requires a strong leader with the ability to prioritize, plan, and direct the department.

Essential Duties, Functions and/or Responsibilities:

• Manage and streamline the accounts receivable process, including invoicing, payment collections, and cash applications
• Oversee the accurate and timely application of incoming payments to customer accounts
• Reconcile discrepancies and work with the accounting team to resolve payment-related issues
• Monitor aging reports and follow up on overdue accounts
• Effectively implement credit and collection policies and procedures to minimize delinquencies and improve cash flow
• Work with internal departments to quickly address customer queries/concerns and resolve all outstanding Accounts Receivable issues and disputes
• Assist in researching and handling more complicated transactions and problems
• Review and analyze new customer credit applications and conduct credit checks to assess creditworthiness and determine appropriate credit limits
• Regularly review credit limits on all current customer accounts to determine if adjustments should be made
• Work with management to review credit worthiness decisions on marginal credit approvals and slow paying accounts
• Work with internal departments and customers to resolve hold/release sales orders in accordance with internal policies
• Supervise and provide guidance to the accounts receivable clerk, assisting in prioritizing work and ensuring proper training on policies and procedures
• Ensure work is accurate and is being processed in a timely manner
• Work with Director of Finance to set performance goals, conduct performance evaluations, and promote professional development of AR Clerk
• Foster a collaborative and positive work environment within the AR department
• Create, implement and maintain all AR related policies and procedures
• Identify areas for improvement and propose new concepts and processes
• Establish and maintain strong relationships with customers, responding to inquiries and providing exceptional customer service
• Stay up-to-date with best practices, and requirements related to accounts receivable management
• Compile data and prepare reports and analysis on accounts receivable activities, including collection performance and aging reports
• Help the accounting team achieve higher KPIs
• Special projects and tasks as directed

Education and/or Work Experience Requirements:

• Bachelor's degree
• 5+ years of experience in accounts receivable, preferably in a supervisory or managerial role
• Strong knowledge of accounts receivable principles, practices, and procedures
• Intermediate to advanced Microsoft Excel and Word skills
• Excellent analytical, qualitative, and problem-solving skills, with a keen attention to detail and accuracy
• Ability to work in fast fast-paced environment and under pressure
• Excellent written and verbal communication skills
• Strong leadership and organizational abilities, with the capacity to motivate and inspire others to achieve goals
• Self-motivated, goal-oriented, team player

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer.
• Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, state and local standards, including meeting qualitative and/or quantitative productivity standards.
• Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state and local standards.

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This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.