WMS SYSTEMS INFORMATION TECHNOLOGY MANAGER
 Wagner Logistics | |
 United States, Oregon, Portland | |
 Dec 20, 2024 | |
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JOB TITLE:
WMS Systems IT Manager,
Portland Oregon
REPORTING RELATIONSHIPS
Reports to: Vice President, Information Technology
Supervises: Information Technology Personnel
JOB SUMMARY:
The WMS Systems IT Manager is responsible for overseeing the efficient operation, maintenance, and enhancement of the Warehouse Management System (WMS) and related infrastructure throughout Wagner Logistics. This role involves providing support for the WMS and hands-on support for warehouse technology infrastructure, ensuring system uptime, and leading a team of remote employees. The WMS Systems Manager will work closely with warehouse operations, IT, and vendors to continuously improve processes, resolve issues, and implement new solutions.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
1. WMS Operations & Support:
o Manage and maintain the Warehouse Management System to ensure seamless warehouse operations.
o Monitor system performance, conduct regular audits, and ensure data integrity.
o Troubleshoot WMS-related issues and coordinate with vendors or IT teams to resolve them promptly.
o Implement system updates, patches, and new features as required.
o Manage the team to setup, test and implement WMS at new sites as needed.
2. Warehouse Infrastructure Support:
o Oversee the support of warehouse hardware, including handheld devices, printers, scanners, and network connectivity.
o Collaborate with Managed Service provider (MSP) to ensure proper configuration and maintenance of RF devices, conveyors, and automated warehouse equipment.
o Collaborate with the (MSP) to ensure optimal warehouse network performance, including Wi-Fi coverage and server stability.
3. Process Improvement:
o Analyze current warehouse operations and identify areas for improvement in WMS and infrastructure processes.
o Collaborate with cross-functional teams to develop and implement process improvements and new technologies.
o Lead or participate in projects aimed at enhancing warehouse performance, such as automation or system integrations.
4. Team Management:
o Manage a distributed team of remote employees, providing clear direction, performance feedback, and development opportunities.
o Foster a collaborative and productive work environment for remote employees by using effective communication tools and strategies.
o Conduct regular team meetings and ensure alignment with overall business goals.
5. Vendor and Stakeholder Relations:
o Work closely with third-party vendors to manage system enhancements, service contracts, and technical support.
o Serve as a liaison between warehouse operations, IT, and other departments to align WMS initiatives with business objectives. QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
A.
Education (preferred level): Bachelor's Degree Information Technology or related field. Masters Degree preferred.
Equivalent work experience may be considered in lieu of a degree.
B.
Experience (the minimum level of direct experience in a similar position.): 4 or more years experience effectively managing an information technology department in a small/medium size firm. Along with experience managing/supporting WMS systems and some infrastructure support (i.e Switches, Access Points, RF devices). Experience with Synapse WMS will be a significant plus for this position.
C.
Knowledge/Experience/Skills:
* 5+ years of experience managing Warehouse Management Systems, with at least 2 years in a leadership role.
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Extensive technical knowledge of application development methodologies, integrations, data analytics, infrastructure and/or cybersecurity
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Must be able to define standards and strategic direction to ensure department is able to meet mission and organizational goals
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Strong leadership and motivation skills with the ability to challenge and develop staff to ensure effective deployment of resources and personnel retention.
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Effective Project/Program management (small to large projects)
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Ability to prioritize and manage multiple projects simultaneously
Preferred Qualifications:
* Experience with Synapse WMS or similar WMS.
* Experience in automation projects and implementing new warehouse technologies.
* Knowledge of Lean,Six Sigma and/or 5S methodologies.
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