Operations Mail Processing - Lincoln, NE

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Investments

Full-time

Position Description:

This position will assist the operations team in carrying out all duties including but not limited to: mail processing, check deposit, and processing new business set-up. The incumbent will also monitor existing account updates and other requests while fulfilling both regulatory and internal obligations.

Position Location:

This is a hybrid role working partially in-office and partially from home.

What you do:

• Sort all incoming mail received for AIC. This includes opening and scanning of documents.
• Effectively process all returned mail and maintaining backlog. This process will involve research of current addresses utilizing AIC software and reporting metrics.
• Process the daily deposit of incoming checks. This includes sorting and scanning each check and verifying the correct account number.
• Set up new accounts, resolve issues with both internal and external partners, streamline operational procedures to the field, answers customer questions, and ensure proper training on processes and procedures.
• Ensure account maintenance is compliant.
• Reconcile account related data through the operation of back office systems including: client information, reports, and other technical group data.
• Adhere to all regulations, policies, and procedures in relation to the position including but not limited to: accurate capture and portrayal of client information, meeting deadlines, and account processing.
• Conduct all scheduled audits, certifications, reconciliations, and distribution of information as required.
• Responsibilities also include monitoring incoming calls and emails, account maintenance, verifying and conducting client identity research, processing client requests, and following up with outside vendors as required.
• Collaborate with internal partners to resolve Not In Good Order (NIGO) paperwork, solves Not in Good Order (NIGO) workflows, and manages requests for external partners to ensure In Good Order (IGO) processing.

What you bring:

• High school diploma or G.E.D. required.
• Associate degree in a relevant field of study desired.
• 0-2 years of relevant experience required.
• Experience with Microsoft Office, Wealthscape, FBSI, Docupace, Orion and/or Caesar preferred.

What we offer:

A meaningful mission. Great benefits. A vibrant culture

Ameritas is an insurance, financial services and employee benefits provider Our purpose is fulfilling life. It means helping all kinds of people, at every age and stage, get more out of life.

At Ameritas, you'll find energizing work challenges. Flexible hybrid work options. Time for family and community. But dig deeper. Benefits at Ameritas cover things you expect -- and things you don't:

Ameritas Benefits

For your money:

• 401(k) Retirement Plan with company match and quarterly contribution.
• Tuition Reimbursement and Assistance.
• Incentive Program Bonuses.
• Competitive Pay.

For your time:

• Flexible Hybrid work.
• Thrive Days - Personal time off.
• Paid time off (PTO).

For your health and well-being:

• Health Benefits: Medical, Dental, Vision.
• Health Savings Account (HSA) with employer contribution.
• Well-being programs with financial rewards.
• Employee assistance program (EAP).

For your professional growth:

• Professional development programs.
• Leadership development programs.
• Employee resource groups.
• StrengthsFinder Program.

For your community:

• Matching donations program.
• Paid volunteer time- 8 hours per month.

For your family:

• Generous paid maternity leave and paternity leave.
• Fertility, surrogacy, and adoption assistance.
• Backup child, elder and pet care support.

An Equal Opportunity Employer

Ameritas has a reputation as a company that cares, and because everyone should feel safe bringing their authentic, whole self to work, we're committed to an inclusive culture and diverse workplace, enriched by our individual differences. We are an Equal Opportunity/Affirmative Action Employer that hires based on qualifications, positive attitude, and exemplary work ethic, regardless of sex, race, color, national origin, religion, age, disability, veteran status, genetic information, marital status, sexual orientation, gender identity or any other characteristic protected by law.

The pay range posted reflects a nationwide minimum to maximum covering all potential locations where the position may be filled. The final determination on pay for any position will be based on multiple factors including role, career level, work location, skill set, and candidate level of experience to ensure pay equity within the organization. This position will be eligible to participate in our comprehensive benefits package (see above for details). This position will be eligible to participate in our Short-Term Incentive Plan with the annual target defined by the plan.

Pay Range Pay Range

The estimated pay range for this job. Disclosing pay information promotes competitive and equitable pay.

The actual pay rate will depend on the person's qualifications and experience.

$15.59 - $24.94 / hour

Pay transparency is rooted in principles of fairness, equity, and accountability within the workplace. Sharing pay ranges for all job postings is one way Ameritas shows our commitment to equitable compensation practices.