IT Site Support Technician I

Moog is a performance culture that empowers people to achieve great things. Our people enjoy solving interesting technical challenges in a culture where everyone trusts each other to do the right thing. For you, working with us can mean deeper job satisfaction, better rewards, and a great quality of life inside and outside of work.

Job Title:

Reporting To:

Work Schedule:

Our team in Corporate Group is looking for an IT Site Support Technician I to join them. You will report to the Regional IT Site Support Team Lead and will have an on-site, 1st shift work schedule in Gilbert, Arizona.

To be considered for the IT Site Support Technician I Lead role, here's what you'll typically need to bring with you:

• Bachelor's degree in Computer Science, Management Information Systems, or related field is preferred.
• At least 1 year of proven experience in an IT support role with heavy customer focus position and technical knowledge of a company's products and services.
• Experience working with company service desk software/ tools, such as Bomgar, operating systems including Windows and Mac OS, as well as computer hardware, operating systems, and software applications.
• Possess Industry certifications Windows 7/10, CompTIA A+, CompTIA Net+, Dell proven professional is preferred.

As an IT Site Support Technician I, you will:

• Diagnose, research, and resolve routine end-user issue, providing technical assistance and support to end users.
• Provide guidance and explain policies and procedures to end-users.
• Professional written and interpersonal skills are essential when communicating with customers and clients with customer service skills.
• Troubleshoot end-user PC, network, printing, hardware, software, and application issues, in a timely manner.
• Deployment of PC equipment and accessories.
• Installation and support of endpoint software.
• Conference Room diagnosis and support.
• Escalation of issues to appropriate team after troubleshooting and documenting progress in the ITSM tool.
• Provide on-demand support to users with immediate needs at any of our Tech bars.
• Complete detailed documentation in ticketing system; incidents and requests to technical assistance, steps taken to resolve them, and the specific dates/individuals involved.
• May require support after-hours, in the event of any emergency, critical troubleshooting, system maintenance or other issues as requested.

Our Benefits:

• Comprehensive medical, dental, and vision benefits on day one
• Flexible planned vacation
• 401K, profit share, and employee stock purchase options
• Tuition reimbursement program
• Inclusive company culture

Salary Range Transparency:

Salary Range Disclaimer

The base salary range represents the low and high end of the Moog salary range for this position in the given work location. Actual salaries will vary depending on factors including but not limited to location, experience, and performance. The range(s) listed is just one component of Moog's total compensation package for employees. Other rewards may include annual bonuses, employee stock purchase plan, an open paid time off policy, and many region-specific benefits.

This position requires access to U.S. export-controlled information.

EOE/AA Minority/Female/Sexual Orientation/Gender Identity/Disability/Veteran

Moog is an Equal Opportunity Employer, and as such affirms the right of every person to participate in all aspects of employment without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. If you are interested in applying for employment and need special assistance or an accommodation to apply for a posted position, contact our Human Resources department via phone at 844-367-5787.