Support Engr Operating Manager

Keysight is on the forefront of technology innovation, delivering breakthroughs and trusted insights in electronic design, simulation, prototyping, test, manufacturing, and optimization. Our ~15,000 employees create world-class solutions in communications, 5G, automotive, energy, quantum, aerospace, defense, and semiconductor markets for customers in over 100 countries. Learn more about what we do.

Our powerful, award-winning culture embraces a bold vision of where technology can take us and a passion for tackling challenging problems with industry-first solutions. Diversity, equity & inclusion are integral parts of our culture and drivers of innovation at Keysight. We believe that when people feel a sense of belonging, they can be more creative, innovative, and thrive at all points in their careers.

Manages production supervisors, engineers, and/or service technicians to ensure successful implementation, installation, repair, calibration and support of Keysight and/or non-Keysight products and/or systems. Understands and meets customer needs through the creation of services, the provision of effective delivery processes, and ongoing support. Builds partnerships with other support organizations to ensure a profitable revenue growth, optimizing customer satisfaction.

• Manages supervisors and/or employees responsible for design/ implementation of service delivery programs/ processes
• Directs, manages resources to implement tactical business plans and programs/ projects
• Develops, implements solutions for production challenges and product issues
• Work closely with cross functional internal partners such as product/software support engineers on product and software/firmware support challenges to facilitate calibration and repair of Keysight products. Other partners may include Service Order Managers, Logistics and Supply Chain representatives, Sales and Business Dev, etc.
• Is responsible and accountable for meeting service delivery Key Performance Indicators (KPI's) for customer satisfaction metrics such as Turn Around Time (TAT), Ship on Time (SOT), as well as quality metrics of rework and re-repairs
• Is accountable for contributing to P&L targets

Careers Privacy Statement

***Keysight is an Equal Opportunity Employer.***

Keysight Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.

• Bachelors or Master Degree or University Degree, or equivalent plus directly relevant experience as a manager, supervisor and/or individual contributor
• Requires proven skills in leading/managing the execution of processes, projects and tactics.
• Requires in-depth knowledge and experience in job and ability to work independently
• Strong quantitative and analytical skills
• Strong MS and/or Oracle business intelligence systems expertise
• Highly detail-oriented, with experience building production and decision support models
• Strong interpersonal & communication skills
• Ability to influence results through internal partners

Pay Range:

USD $106,810.00 - USD $178,020.00 Year