End User - Field Support (Desk Side Engineer - Senior)
 Eliassen Group | |
life insurance, 401(k)
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 United States, Virginia, Ashburn | |
 Dec 20, 2024 | |
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Description: We are seeking a highly skilled Desk Side Engineer with a minimum of 4 years of experience in providing advanced desk side support. The ideal candidate will specialize in troubleshooting complex end-user issues with hardware and software in a diverse MS Windows environment. This role requires strong user interaction skills, the ability to work independently, and as part of a team. The successful candidate will have a broad base of support and diagnostic knowledge across multiple IT disciplines, including computing, networking, integration, and domain administration. Due to client requirement, applicants must be willing and able to work on a w2 basis. For our w2 consultants, we offer a great benefits package that includes Medical, Dental, and Vision benefits, 401k with company matching, and life insurance. Rate: $25 - $30 / hr. w2
Responsibilities: Top Qualifications, Skills, Experience or Certifications: 1. Deployment of customer hardware and software 2. Troubleshooting IT issues 3. Problem Resolution IT support to end users Job Role Specific Requirements: The support will range from simple to complex system issues and may include VIP support requirements. The successful candidate will possess exceptional communication skills and possess the ability to meet aggressive timelines in a very fast-paced environment. Must have strong customer service skills and be able to multitask between hardware and software solutions. We are looking for exceptional organization skills, scheduling, and the ability to document processes. Strong skills with imaging machines and troubleshooting during the image process are a plus. * Customer service and communication skills * Remote and Deskside Experience troubleshooting hardware and software issues * Troubleshooting Microsoft Windows * Installation and configuration of new machines in a Windows environment. * Smart cards / PIV cards (general knowledge) * Experience with Office 365, VPN, Active Directory, Thin Client * Provide Remote Tool Support * Conference Room / VTC Setups * HDI Desktop Tech Experience Requirements: Key Technical Skills:
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