Event and Office Associate

Your Journey at Crowe Starts Here:

At Crowe, you can build a meaningful and rewarding career. With real flexibility to balance work with life moments, you're trusted to deliver results and make an impact. We embrace you for who you are, care for your well-being, and nurture your career. Everyone has equitable access to opportunities for career growth and leadership. Over our 80-year history, delivering excellent service through innovation has been a core part of our DNA across our audit, tax, and consulting groups. That's why we continuously invest in innovative ideas, such as AI-enabled insights and technology-powered solutions, to enhance our services. Join us at Crowe and embark on a career where you can help shape the future of our industry.

Job Description:

The Shared Services Event and Office Associate is a member of the Office Service Center team relative to the administration of client deliverables and other project activities, including creating, editing, formatting, proofing, mapping, and processing deliverables using the Microsoft Office Suite and other specialized software in accordance with established Firm standards.

This role will also be responsible for maintaining a quality office, meeting and event experience, including the deliverables such as, set up and breakdown of space, supporting meetings and events in progress, managing meeting technology, cleaning and ensuring rooms are functional before and after events, supporting the Office and Event team, and visitors to the office.

In this role, you will perform a range of duties including collaborating with other Service Center members, as well as client service teams to support and complete general office and administrative requests, and tasks including document management, word processing, production, scanning, office supply and general facilities support. This role will assist the service center in maintaining and updating office support policies and procedures, along with data capture and efforts to report on office performance in relation to standardized policies and procedures. This role supports meetings and events onsite and offsite. This role includes traveling to offsite events to provide support as required.

The successful candidate should an advocate for continuous improvement, demonstrate excellent attention to detail, and a comprehensive skill set encompassing people management, communication, project coordination, organization, and process management. Knowledge of the internal business practices and priorities is essential to support various projects with a commitment to quality, precision, and confidentiality. Exceptional communication skills are critical, as this role involves interactions with client services teams across all business units, as needed.

A high degree of technical competence in Microsoft Word, Excel, PowerPoint, and other applications is necessary as the work performed by this team requires a deep understanding of and proficient use of these technologies to ensure compliance with Firm work deliverable standards.

The position reports to the Office Services Center Leads and Office Services Center - Facilities Senior Associate and is a member of the Shared Services Business Unit. This role requires you to be on-site in your assigned location.

Crowe is passionate about managing to and improving sustainability goals. This role demands strong understanding of options and resources to support cultural and religious diversity and dietary requirements and a strong desire to improve best practices and ensure all processes, policies, programs and related suppliers/vendors and venues employ sustainable practices to ensure meetings and events embrace environmental stewardship and reflect Crowe's sustainability goals.

Responsibilities

• Create, edit, format, proofread and process reports using the Microsoft Office suite, or utilize other specialized software, using various styles with multiple page layouts, headers/footers, graphs/charts/tables, and mappings and utilizing Firm standards.
• Ensure compliance with Firm and BU standards.
• Assist as needed with the administration of incoming and outgoing U.S. mail, FedEx, and courier services and other related activities.
• Maintain office supplies in all common areas as well as support on-going maintenance of these areas.
• Assist as needed related to office vendors and assist in facilitating office maintenance needs.
• Support visitor management systems and workspace management.
• Assist as needed with local office safety and first responder activities including maintaining associated supplies and equipment.
• Develop, format, and edit a variety of documents, spreadsheets, presentations, or other deliverables.
• Assist with production of documents, including scanning, photocopying, binding, assembly, and delivery.
• Assist with entering office expenses (fed ex, messenger services, invoices, etc.).
• Assist with onboarding/new hire activities, meeting, and events.
• Assist with and provide support for on-site meetings or events, ensuring training rooms, conference rooms and/or office space is clean, organized, and set-up, per event requirements, collaborating with IT support and other team members as needed. Assist with reorganization and clean-up following on-site events and meetings.
• Assist with scheduling and related support for meetings, ensuring appropriate reservations and catering orders have been submitted.
• Provide reception coverage as needed.
• Track inventory and stock of office supplies and of breakroom and conference/meeting room supplies (coffee, soda, snacks).
• Work with internal customers, the Service Leads and Leaders and others to inform process, technology, template, and training enhancement opportunities.
• Provide consistent, high quality and on-time delivery of service.
• Interact with client service teams to ensure timely and accurate work preparation, completion, and problem resolution.
• Timely and complete entry of data in the systems used by the team.
• Utilize tracking systems to ensure all requests are assigned and are completed timely.
• Contribute daily to ensure Business Unit (BU) Service Level Agreements are either met or exceeding performance expectations.
• Complete work requests move through the appropriate workflows in a timely manner.
• Maintain compliance with Firm and BU specific policies, processes,and deliverable requirements.
• Follow workflow and support deliverables through completion.

Qualifications

• Willingness to build strong working relationships at all levels, internal and external to the Firm.
• Strong work ethic and desire to produce results as part of a successful practice.
• Strong verbal communication and people related skills.
• Competence in Microsoft Word, Excel, PowerPoint as well as another web based and database solutions.
• Project management and organizational skills with the ability to multi-task and prioritize to complete work and projects.

Requirements

• 1-2 years of experience.
• Background in professional services operations.
• Bachelor's or Associates degree in business or relevant field is preferred.
• This role requires you to be on-site in your assigned location.

Preferred Knowledge and Skills

• Experience in the professional services industry.
• Experience with work request applications.
• Experience working with client service teams to maintain Firm standards.

We expect the candidate to uphold Crowe's values of Care, Trust, Courage, and Stewardship. These values define who we are. We expect all of our people to act ethically and with integrity at all times.

Our Benefits:
Your exceptional people experience starts here. At Crowe, we know that great peopleare what makes a great firm. We care about our people and offer employees a comprehensive total rewards package. Learn more about what working at Crowe can mean for you!

How You Can Grow:
We will nurture your talent in an inclusive culture that values diversity. You will have the chance to meet on a consistent basis with your Career Coach that will guide you in your career goals and aspirations. Learn more about where talent can prosper!

More about Crowe:
Crowe (www.crowe.com) is one of the largest public accounting, consulting and technology firms in the United States. Crowe uses its deep industry expertise to provide audit services to public and private entities while also helping clients reach their goals with tax, advisory, risk and performance services. Crowe is recognized by many organizations as one of the country's best places to work. Crowe serves clients worldwide as an independent member of Crowe Global, one of the largest global accounting networks in the world. The network consists of more than 200 independent accounting and advisory services firms in more than 130 countries around the world.

Crowe LLP provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Crowe LLP does not accept unsolicited candidates, referrals or resumes from any staffing agency, recruiting service, sourcing entity or any other third-party paid service at any time. Any referrals, resumes or candidates submitted to Crowe, or any employee or owner of Crowe without a pre-existing agreement signed by both parties covering the submission will be considered the property of Crowe, and free of charge.