Patient Relations Specialist - Patient Experience - FT Days

UCI Health is the clinical enterprise of the University of California, Irvine, and the only academic health system based in Orange County. UCI Health is comprised of its main campus, UCI Medical Center, a 459-bed, acute care hospital in in Orange, Calif., four hospitals and affiliated physicians of the UCI Health Community Network in Orange and Los Angeles counties and ambulatory care centers across the region. Listed among America's Best Hospitals by U.S. News & World Report for 23 consecutive years, UCI Medical Center provides tertiary and quaternary care and is home to Orange County's only National Cancer Institute-designated comprehensive cancer center, high-risk perinatal/neonatal program and American College of Surgeons-verified Level I adult and Level II pediatric trauma center, gold level 1 geriatric emergency department and regional burn center. UCI Health serves a region of nearly 4 million people in Orange County, western Riverside County and southeast Los Angeles County.

To learn more about UCI Health, visit www.ucihealth.org.

Position Summary:

The incumbent will operate with a high degree of autonomy, independently managing priorities and workload to ensure timely follow-up and meet deadlines. Utilizing strong interpersonal skills, they will collaborate with patients, families, peers, and leadership to maintain professional relationships and facilitate problem resolution.

Total Compensation

We offer a wealth of benefits to make working at UCI even more rewarding. These benefits may include medical insurance, sick and vacation time, retirement savings plans, and access to a number of discounts and perks. Please utilize the links listed here to learn more about our compensation practices and benefits.

Required Qualifications:

• Strong leadership abilities, including the ability to motivate and engage others.
• Strong interpersonal skills, tact and diplomacy, political acumen.
• Knowledge of healthcare regulatory standards (e.g., The Joint Commission, CMS) and their impact on patient complaints and grievances.
• Extensive (5+ years) experience in a healthcare setting.
• Excellent analytical skills with the ability to identify trends, analyze data, and implement evidence-based interventions
• Demonstrates a leadership style that builds and maintains a climate of trust and inspires commitment from others.
• Demonstrated knowledge of HIPAA regulations to ensure that patient information is guarded and respected.
• Demonstrated excellent communication, interpersonal, organizational and follow-through skills.
• Demonstrated computer skills and an ability and willingness to learn new applications and software, procedures, and processes.
• Consistently interacts with all members of the organization in ways that enhance understanding, respect, cooperation and problem solving
• Bachelor's Degree in healthcare administration, public health, nursing or other relevant field
• Ability to work efficiently and independently.
• Ability to provide care appropriate to the demographic served.
• Ability to navigate a facility with multiple providers and services.
• Ability to maintain a professional demeanor in stressful or difficult situations
• Ability to display active listening and verbalize empathy while developing relationships with patients, guests, and coworkers.
• Ability to communicate with patients in a confidential, professional manner using tact and diplomacy.
• Ability to be highly motivated and pay attention to detail with a passion to provide excellent customer service in a fast-paced environment.
• Ability to assimilate data from various sources.
• Ability to assess data regarding the patient's status and provide care, as detailed in the department's policies and procedures manual.

Preferred Qualifications:

• Master's Degree
• Knowledge of University and medical center organizations, policies, procedures and forms

Conditions of Employment:

The University of California, Irvine (UCI) seeks to provide a safe and healthy environment for the entire UCI community. As part of this commitment, all applicants who accept an offer of employment must comply with the following conditions of employment:

• Background Check and Live Scan
• Employment Misconduct*
• Legal Right to Work in the United States
• Vaccination Policies
• Smoking and Tobacco Policy
• Drug Free Environment

*Misconduct Disclosure Requirement: As a condition of employment, the final candidate who accepts a conditional offer of employment will be required to disclose if they have been subject to any final administrative or judicial decisions within the last seven years determining that they committed any misconduct; received notice of any allegations or are currently the subject of any administrative or disciplinary proceedings involving misconduct; have left a position after receiving notice of allegations or while under investigation in an administrative or disciplinary proceeding involving misconduct; or have filed an appeal of a finding of misconduct with a previous employer.

The following additional conditions may apply, some of which are dependent upon business unit or job specific requirements.

• California Child Abuse and Neglect Reporting Act
• E-Verify
• Pre-Placement Health Evaluation

Details of each policy may be reviewed by visiting the following page: https://hr.uci.edu/new-hire/conditions-of-employment.php

Closing Statement:

The University of California, Irvine is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected categories covered by the UC nondiscrimination policy.

We are committed to attracting and retaining a diverse workforce along with honoring unique experiences, perspectives, and identities. Together, our community strives to create and maintain working and learning environments that are inclusive, equitable, and welcoming.

UCI provides reasonable accommodations for applicants with disabilities upon request. For more information, please contact UCI's Employee Experience Center (EEC) at eec@uci.edu or at (949) 824-0500, Monday - Friday from 8:30 a.m. - 5:00 p.m.