Retail Staffing Summer Intern - Rockland

Rockland Trust is seeking a Summer Intern to join the Retail Staffing team.

Being an intern is an incredible opportunity to gain real-life work experience, build professional skills and establish connections. Rockland Trust feels that internships should include meaningful work. As a valued team member, interns are immersed in real projects that make a tangible impact, allowing them to apply their academic knowledge while developing critical professional skills. With the chance to collaborate across departments, interns at Rockland Trust can expand their network and gain valuable insights into their chosen field. Additionally, Rockland Trust fosters a supportive and caring culture encouraging interns to grow and find their path. We have witnessed many stories of interns building long-lasting careers at the Bank.

Rockland Trust is hiring a Summer Intern to join our Retail Network Strategy team in 2025. This position is 40 hours weekly will be in multiple locations.

Responsibilities include:

• Conduct onsite branch observations
• Gather data, provide analysis for staffing recommendations
• Using above data and other resources to develop guidelines for future staffing reviews for each branch (the "what if" scenarios)
• Work with staff model to assign retail branch support team members
• Create a scorecard measuring branch adherence to the staffing model

Required Skills:

• Strong written and verbal communication skills
• Demonstrate sales and service oriented personality and maintain a professional appearance.
• Intermediate Microsoft Word skills.
• Advanced Excel & PowerPoint skills preferred.
• Must be able to effectively interact with other departments as well as internal/external customers in order to resolve staffing issues.
• Applicants must have a genuine desire to work with customers in a caring and empathetic way, with a positive approach to interactions with customers and team members.
• Position is responsible for providing excellent service to customers while supplying them with information on a variety of banking products that are suited to their individual needs.
• Duties performed require a high level of accuracy in cash handling and an expectation for cross-selling and up-selling products.
• Position requires constant customer contact.
  Position must be able to discern customer needs and recommend most appropriate product or service.
• Decisions are made under close scrutiny of immediate supervisor and may become more extensive as position gains in knowledge and experience.
• Errors in judgment at this level may result in monetary losses to the Bank and/or a breach of bank policy.

Working Environment:

• Normal office requirements with long periods of standing and continuous customer contact.
  The willingness to work within a flexible six or seven day work week as customer needs dictate.
  Must have the ability to lift and carry up to 50 pounds.
  Once hired, continued employment is dependent upon successful completion of Teller Training, which includes an exam.

At Rockland Trust you'll find a respectful and inclusive environment where everyone is given the chance to succeed. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.