Retail Branch Administration Intern

Being an intern is an incredible opportunity to gain real-life work experience, build professional skills and establish connections. Rockland Trust feels that internships should include meaningful work. As a valued team member, interns are immersed in real projects that make a tangible impact, allowing them to apply their academic knowledge while developing critical professional skills. With the chance to collaborate across departments, interns at Rockland Trust can expand their network and gain valuable insights into their chosen field. Additionally, Rockland Trust fosters a supportive and caring culture encouraging interns to grow and find their path. We have witnessed many stories of interns building long-lasting careers at the Bank.

Rockland Trust is seeking a Summer 2024 intern to join our Retail Sales & Support team in Rockland.

Rockland Trust is currently seeking a Retail Sales Intern. This individual will assist the Branch Administration Department in supporting the Branch system to ensure that quantitative goals and results are accurately tracked. The role will work to ensure that all sales and service reports disseminated by the department are accurate, that issues are effectively communicated within the department, schedule routine meetings, and complete all task requested by the Director of Retail Sales Strategy in a timely and efficient manner.

Responsibilities:

• Provide support to Retail Data Administrator with data retrieval, data entry and research to generate the monthly sales and service reports
• Working collaboratively with the Retail Sales Manager and the Retail Salesforce Administrator assists in testing and evaluation of new reporting through Salesforce for Retail Branches.
• Assist in processing invoices received in the department.
• Under direction of Branch Sales Manager and Retail Data Administrator, assists with preparation of monthly Branch Sales Reports for the District Branch Sales meetings.
• Assists with Creation and updates of PowerPoint slides for presentation and periodically presents this information to the Branch District Meeting on behalf of Branch Sales Manager.
• Assists in consolidating and producing orders for personalized branch related supplies.
• Assists Branch Sales Manager with Customer Experience database management via the distribution and daily monitoring of incoming experience cases to ensure that follow-up and resolution is provided to close calls.
• Assist Branch Sales Manager in Sales and Customer Experience Campaign reporting and to all branch personnel including daily/weekly updates against goals and effective consolidation and communication of best practices through multiple input sources (email, meeting notes, etc)
• Provide assistance in administrative data support and reporting on Quality Loop Customer Survey Data, JD Power Customer Satisfaction quarterly wave results and competitive data research.
• Provide supporting data, tracking and create presentation slides under the direction of Retail Data Administrator and Retail Sales Manager to support bank wide Branch Manager, Banker, and Teller Manager offsite meetings as well as supporting bank wide initiatives and training

Required Skills:

• Strong written and verbal communication skills
• Demonstrate sales and data oriented personality and maintain a professional appearance.
• Intermediate Microsoft Word skills.
• Advanced Excel & PowerPoint skills preferred.
• Must be able to effectively interact with other departments as well as internal/external customers in order to resolve staffing issues.
• Applicants must have a genuine desire to work with customers in a caring and empathetic way, with a positive approach to interactions with customers and team members.
• Rising Junior or Senior Preferred
• Position is responsible for providing excellent service to customers while supplying them with information on a variety of banking products that are suited to their individual needs.

At Rockland Trust you'll find a respectful and inclusive environment where everyone is given the chance to succeed. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.