Student Account Specialist

Student Account Specialist - North Campus

PRIMARY FUNCTION: Responsible for the daily functions related to the Campus Business Office and providing customer service to SJC students, parents and employees pertaining to students financial accounts

Essential Job Functions:

• Cashiering functions related to processing payments, installment plans, registration payment deferments, financial aid, print cashier reports and closing cashier sessions.
• Analyzes and understands complex student financial records.
• Receives and processes all incoming departmental deposits, relate deposits to appropriate budgets and conducts additional research on miscellaneous deposits.
• Code and review all third party and exemptions for students and process billing for the district office.
• Review and analyze accounts for accuracy and recommend students to the correct departments to have questions addressed.
• Review, analyze and add or release holds on accounts.
• Research and refer students to collection agency for payment.
• Create and update functional spreadsheets, letters, and other records.
• Assist athletes with scholarship stipends.
• Review previous fiscal year installment plan agreements for payments and late charges.

Additional Job Functions:

• Assist students and employees with business office related inquiries.
• Reconcile student payment plans and update in Banner as needed.
• Filing and faxing.
• Research and update sessions for the district office reconciliation.
• Assist students or staff with any paper check or BankMobile related questions.
• Answer incoming phone calls and operate a multiline phone.
• Other duties as assigned.

Knowledge, Skills and Abilities:

• General computerized accounting
• Strong communication and interpersonal skills
• Ability to interact and work well with members of other functional groups, customers and team members
• Intermediate skills in Microsoft Office
• Detail oriented, organized and self-started
• Ability to work well under pressure in order to meet deadlines
• Knowledge of general office practices and procedures
• Knowledge of accounting principles
• Skills in operating required office equipment such as: facsimile, photo copier, computer, printer, multi-line phone system
• Ability to operate 10-key adding machine by touch
• Minimum of 40 wpm
• Skill in making simple arithmetic calculations
• Ability to work in a fast-paced environment
• Ability to work beyond scheduled hours when required with limits to vacation scheduling due to registration and payment deadline dates
• Skills in proof reading and data entry
• Ability to complete work that is precise and includes few or no errors
• Knowledge of effective oral and written communication skills and business English with the ability to write in complete sentences using appropriate words, grammar, punctuation and spelling
• Ability to shift quickly between several tasks without loss of continuity
• Ability to safeguard sensitive or confidential information
• Ability to make rapid, accurate scanning movements with the eyes
• Ability to listen actively and demonstrate understanding
• Ability to fulfill requests or otherwise provide services, accurate information, or assistance in a courteous and timely manner
• Ability to adhere to College Values
• Ability to perform assigned responsibilities, duties and tasks according to established practices, procedures, techniques, philosophies and standards with minimal supervision
• Ability to cashier and handle up 40K in cash, checks and credit card transactions

Required Education:

• High school graduate or equivalent

Preferred Education:

• Associate of Applied Science in Accounting or related field

Required Experience:

• 2 years of cashiering
• Computerized accounting
• Strong customer service skills

Preferred Experience:

• Experience with Banner, TouchNet and BankMobile software
• Bilingual

NOTE: The duties of this position require a physical presence at the assigned on-site work location during unrestricted operations with very limited or no opportunity for remote work arrangements.

Salary Grade: 104

Salary is based on the Board-approved salary schedule for the current fiscal year. See Salary Schedule

Requisition Number: req5607

Posting Close Date: 1/17/2025