4251 - Regional IT Support Specialist

The Regional IT Support Specialist is responsible for providing onsite technical assistance to attorneys and staff in the setup and support of the Firm's information technology hardware and software applications.

A career at Nixon Peabody is the opportunity to do work that matters. It's the chance to use your knowledge to shape what's ahead. To share, to innovate, to learn at a firm that taps the power of collective thinking.

We've created a dynamic, energizing environment that promotes success for our clients and each other. We offer fast growth, connectedness, and training in business as well as law. And our rigorous standards assure you are part of a diverse team of top talent at every turn.

At Nixon Peabody, our priority is to attract, retain and promote talented individuals who have an array of racial, ethnic, social, economic, religious, professional, personal, and other backgrounds. Therefore, we encourage talented individuals with diverse backgrounds and experiences to apply.

If you're someone who's looking toward the future, we'd love to hear from you.

Location: Boston, MA

• Configure desktops, laptops, smartphones, telephones, multifunction devices and/ or printers per the standard configuration process as direct by the Local IT Manager
• Accepts ownership and accountability for Service Desk call tickets assigned to him/her and team members by either the Local Office IT Manager or Service desk
• Support users for all hardware, software and connectivity issues for both in-office and remote work environments
• Support and maintain day to day requests for office setups which include PC hardware and telephone equipment
• Provide technical support for conference room meetings. Including video / web conferencing, projection equipment and computer connectivity. Maintain video equipment for internal and external use
• Contact and work with vendors to troubleshoot and resolve issues with smartphones, PCs, printers, and AV equipment
• Performs daily support activities in accordance with the Firm's standard operating procedures
• Participate in regularly scheduled team/project meetings
• Maintain IT asset inventory

To perform this job successfully, you must be able to perform each essential job responsibility listed above, satisfactorily, with or without reasonable accommodation. Nixon Peabody retains the right to change or assign other duties to this position. The requirements listed below are representative of the skills and abilities required.

• Bachelor's degree or equivalent experience in Information Technology preferred
• 2-7 years of previous experience in IT support role.
• Qualified candidates should have experience and be proficient with Microsoft Desktop OS, iOS, Microsoft Office application suite, as well as other legal industry technology, tools and applications
• Proficiency in IT skills including Operating systems, hardware, networking, wireless and peripheral integration
• Possess good organizational skills and a demonstrated ability to communicate on all levels
• Skillful in investigating and analyzing problems, seeking clarification and support where needed, and reporting to supervisors when appropriate
• Ability to handle multiple assignments, including complex issues requiring collaborative efforts between users, support engineers, and vendors to ensure timely responses or resolutions
• Excellent customer service skills to provide incredible support to all levels of the firm
• Self-motivated and able to work independently with minimal supervision
• Ability to build and maintain collaborative relationships with peers, work as a team player and to express ideas effectively to individuals and groups

In accordance with applicable Federal and State laws, the anticipated annual salary range for this position, depending on location, is as follows:

• Boston, MA: $59,038 - $89,121

In addition to a standard benefits package, this role may be eligible for additional contingent compensation based on an array of factors, including but not limited to: work performance, geographic location, work experience, education, and qualifications. Because such contingent compensation is not yet calculable or may be zero ($0) in some circumstances, the above-listed salary range is Nixon Peabody's good faith estimate of the annual salary it reasonably expects to pay for the position at the time of this posting.

Nixon Peabody LLP is an Equal Opportunity / Affirmative Action Employer: Disability / Female / Gender Identity / Minority / Sexual Orientation / Veteran. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

To comply with Federal law, Nixon Peabody participates in E-Verify. All newly-hired employees are verified through this electronic system established by the Department of Homeland Security (DHS) and the Social Security Administration (SSA) to confirm their identity and employment eligibility. Please refer to the Notice of E-Verify Participation and the Right to Work posters on the Nixon Peabody Careers page for more information.

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