Customer Service Representative

The Ohio Turnpike is seeking an experienced Customer Service Representative to work in our Customer Service Center. If you want to accelerate your career growth, you need to stop thinking about today. Instead, think year one and beyond. Bring your talents and goals to one of Northern Ohio's vital resources and join the future of transportation.

If you are interested, here's what we can offer you:

• Salary ranges from $56,911.40 - $70,310.50 annually
• Excellent pension, and health care benefits
• Paid leave and holidays
• Growth and advancement
• Educational assistance and reimbursement

The Ohio Turnpike & Infrastructure Commission provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Job Duties:

• Provide assistance and informational services to E-ZPass and Unpaid Toll customers and general public by telephone, in writing, electronically or in person.
• Process all transactions related to E-ZPass transponders and payments; may act as a cashier to accept and validate payments and maintain record of transactions.
• Operate a computer and other electronic equipment to enter, research, and retrieve data regarding E-ZPass and Unpaid Toll customer and commercial accounts.
• Prepare correspondence to E-ZPass and Unpaid Toll customers for delinquent invoices or other necessary business reasons.
• Reconcile payments and E-ZPass balances to ledgers; post invoices and cash receipts; deposit miscellaneous receivables.
• Analyze expenditures and reports and process accordingly.
• Review and invoice E-ZPass and Unpaid Toll customers, electronically and/or in paper format.
• Must have ability to work under pressure, with frequent interruptions; perform accurate mathematical computations, recognize errors, and make necessary corrections.
• Serve as back-up for various accounting and administrative functions.
• Perform any other duties as may be assigned by the Customer Service Supervisor or Manager.
• Properly identify the license plate number and plate state codes as well as plate type, vehicle type, and any plate number prefix and suffixes where applicable.

Major Worker Characteristics:

• Knowledge of general accounting functions and reporting systems; office practices and procedures.
• Skill in the operation of a personal computer, MS Office, and various accounting software.
• Ability to perform mathematical computations accurately; sort, check, count and verify numbers.
• Communicate effectively both orally and in writing.
• Work under pressure and with frequent interruptions.
• Complete detailed and complex documents, proofread materials, recognize errors, and make corrections.

Minimum Qualifications:

• High School Diploma or GED required.
• Minimum of one-year experience directly related to customer service in a call center environment.
• Previous accounting or bookkeeping work desirable.