Senior Lead Technical Program Manager

We are building an elite Technical Program Management team, and we are looking for a Senior Technical Program Manager (TPM) who can thrive in a fast-paced, high-expectation environment. This role is pivotal in driving execution excellence, ensuring alignment across technical and business objectives, and delivering measurable outcomes.

You will coordinate across engineering, operations, and executive teams to deliver programs that meet rigorous quality, timeline, and cost standards. You will also be responsible for gathering and documenting requirements, managing dependencies, analyzing program metrics, and creating visibility for stakeholders-all while leveraging modern tools and best practices.

The bar is high, and this role is perfect for someone with strong technical acumen, impeccable organizational skills, and the ability to deliver results in complex, fast-moving environments.

Program Execution & Delivery:
* Plan, track, and execute complex technical programs, ensuring all milestones, dependencies, and deliverables are met.
* Coordinate within and across teams to synchronize timelines and ensure consistent progress toward program objectives.
* Proactively identify risks, bottlenecks, and gaps, escalating when necessary with actionable mitigation plans.
Requirements Gathering & Documentation:
* Collaborate with stakeholders to define business and functional requirements, ensuring alignment with technical capabilities and constraints.
* Translate high-level objectives into detailed, actionable technical specifications for development teams.
Metrics, KPIs, and Reporting:
* Track and measure program metrics, including velocity, quality, bug rates, fallout, and delivery predictability.
* Maintain and update real-time dashboards to provide visibility into program progress, risks, and outcomes.
* Analyze program data to identify opportunities for process improvement and drive data-informed decisions.
Cross-Functional Coordination:
* Work closely with engineers to understand technical challenges and ensure clear communication between teams.
* Collaborate with QA and operations teams to ensure rigorous testing and operational readiness before deployment.
* Ensure all project dependencies are tracked, resolved, and communicated to relevant stakeholders.
Testing & Quality Assurance:
* Oversee testing plans and coordinate with QA teams to validate that systems meet the highest standards of quality and performance.
* Track fallout, bugs, and technical debt to ensure continuous improvement of the product lifecycle.
Cost & Resource Awareness:
* Support the tracking of budgets, resource allocation, and ROI for assigned programs.
* Identify opportunities to optimize costs while maintaining program quality and timeline integrity.
Modern Tooling & Practices:
* Use modern collaboration and reporting tools (e.g., Jira, Confluence, Smartsheet, Tableau) to provide real-time updates and insights to stakeholders.
* Reject outdated practices like PowerPoint in favor of dynamic, data-driven communication.

Must-Have Skills:

• Proven experience managing complex technical programs in an agile or hybrid environment.
• Strong understanding of modern software development practices, including CI/CD, DevOps, and automated testing.
• Proficiency in gathering and translating requirements into detailed technical specifications.
• Expertise in metrics and KPI tracking, with the ability to build dashboards that surface actionable insights.
• Experience working with engineering teams to resolve technical challenges and dependencies.
• Exceptional organizational skills to manage multiple projects and priorities simultaneously.
• Outstanding communication skills, with the ability to adapt messaging for technical, operational, and executive audiences.

Nice-to-Have Skills:

• Familiarity with cloud platforms (e.g., AWS, GCP, Azure) and modern architectural principles.
• Experience with cost management and optimization strategies in technical projects.
• Exposure to OKRs or similar frameworks for aligning team goals with organizational objectives.
• Knowledge of advanced testing and quality assurance strategies, including performance testing and automated regression testing.

Ideal Candidate:

• Thrives in a fast-paced, high-expectation environment, delivering results with precision and speed.
• Balances a deep understanding of technical challenges with the ability to focus on outcomes and deliverables.
• Takes ownership of their work, ensuring programs are delivered on time, on budget, and at the highest quality.
• Is highly organized, detail-oriented, and capable of driving progress in complex, multi-stakeholder environments.
• Embraces modern tools and practices to streamline collaboration, visibility, and execution.

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges:

$129,639 - $172,852 in these states: AL, AR, AZ, FL, GA, IA, ID, IN, KS, KY, LA, ME, MO, MS, MT, ND, NE, NM, OH, OK, PA, SC, SD, TN, UT, VT, WI, WV, and WY.
$136,121 - $181,494 in these states: CO, HI, MI, MN, NC, NH, NV, OR, and RI.
$142,603 - $190,137 in these states: AK, CA, CT, DC, DE, IL, MA, MD, NJ, NY, TX, VA, and WA.

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Learn more about Lumen's:

• Benefits
• Bonus Structure