Senior QMS Program Manager

This position will work with Clinical Franchise to lead a variety of large projects or programs to launch new tests for Quest Diagnostics. This position will need to collaborate under a highly matrixed setting with the Quest enterprise including IT, franchise, database, billing, etc.

• Leads projects and working teams to effectively initiate, plan, execute, monitor, and closeprojects
• Leadsprojects
• Leads projectsthrough issues, roadblocks, andproblems
• Acts as a change agent to drive teamstowardsuccess
• Guides team members to perform through issues andconstraints
• Ownsprojects
• Owns the timeline, budget, resource constraints, and deliverables/results
• Shifts between the big picture and the small-but-crucialdetails
• Is prepared to roll up their sleeves and work through detailedissues
• Managesprojects
• Ensures all appropriate tools are completed and used effectively (e.g., charter,Ganttchart, status updates)
• Communicates
• Actively communicates with project sponsors andstakeholders
• Establishes regular points ofcommunication
• Manages sponsor and stakeholdersexpectations
• Delivers the expectedresults
• Performs root cause analysis on project shortfalls and takes corrective action asnecessary
• Applies project management tools and techniques, as well as other QMS principles andtools, toward a variety oflarge,and likely inter-related,projects
• Establishes and leads programs comprised of multiple projects, including designing how information is rolled up and cascaded down, operating rhythms and mechanisms, and tracking against the integrated set of milestones anddeliverables
• Coaches other employees onthe use of various tools, concepts and practices foundational to QMSinorderfor Quest Diagnostics employeesto build self-sufficiency, sustainability andscalability
• Participates in Communities of Practice
• Leads trainingclasses
• Documentsbusiness processes
• Completes required continued learning

Required WorkExperience:

10 years of experience as a project manager

Preferred Work Experience:

• Experience with leading test launches for Quest Diagnostics.
• Experience working with projects involving complex IT and/or bioinformatic solutions.
• Experience in clinical laboratory operations a plus.
• Experience in research and development a plus.
• Experience as a Six Sigma Black Belt a plus.

Knowledge:

• Demonstrated experience leading projects from initiation to completion(10years)
• Demonstrated experience facilitating discussions and leading meetings
• Demonstrated ability to develop strong relationships withothers
• Demonstrated experience leadingchanges
• Demonstrated ability to influence businessleaders
• Demonstrated data analysisskills
• Some experience in continuous improvement
• Some experience with process management
• Some experience with agile development methodologies

Skills:

• Skilled in managing resources and financials in Clarity
• Problemsolvingskills
• Effective written and verbalcommunication skills across multiple formats:formal presentations, meetings, conference calls,e-mails,andmemos
• Ability to handle multiple projectssimultaneously
• Skilledin Microsoft Word, Excel, PowerPoint, and Project
• Interpersonal skills
• Decision makingskills
• Planning and organization skills
• Negotiation skills
• Results-oriented
• Creative
• Persistent
• Composed
• Able to learn new conceptsrapidly
• Able to work independently with littlesupervision

EDUCATION
Bachelor's Degree (Required)

LICENSECERTIFICATIONS
PMP Certification by PMI (highly preferred)

Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets