Infrastructure Services and Management Analyst - Incident Commander

Northwell Health

$66,220.00 - $108,180.00 / yr

United States, New York, Melville

Dec 22, 2024

Job Description

The Incident Commander oversees and manages the resolution of major incidents, ensuring minimal disruption to business operations. This role requires a comprehensive understanding of incident management processes, strong leadership, and excellent communication skills.. Analyzes, verifies, tracks and reports on infrastructure planning and design strategy development. Supports activities to ensure controls are maintained and objectives are accomplished. Coordinates with study investigators and coordinates measures across studies.

Job Responsibility

Analyzes, evaluates, develops, and implements the IT Infrastructure needs of the health system.
Coordinates with multiple health system groups, leadership and external vendors for the successful implementation of IT Infrastructure.
Ensures that all written documentation prepared are approved by leadership and conforms to health system standards.
Plans, organizes, and accomplishes a variety of tasks to meet priorities, goals, and objectives, and maintains all appropriate files, reports, and records as required.
Performs related duties as required. All responsibilities noted here are considered essential functions of the job under the Americans with Disabilities Act. Duties not mentioned here, but considered related, are not essential functions.

Job Qualification

Bachelor's Degree required, or equivalent combination of education and related experience.
1-3 years of relevant experience, required.

Highly Preferred Experience:

Incident Management Expertise: Proven experience managing major incidents, preferably within a large, complex IT environment. Demonstrable understanding of ITIL principles, particularly incident, problem, and change management. Experience with incident management methodologies and frameworks.
Technical Proficiency: A strong understanding of IT infrastructure components (servers, networks, databases, applications) and their interdependencies. Familiarity with cloud technologies (AWS, Azure, GCP) is increasingly important. Experience with monitoring tools and platforms.
Leadership & Communication: Excellent leadership skills with the ability to command and control during high-pressure situations. Exceptional communication skills (written and verbal) to effectively communicate with technical and non-technical stakeholders, including senior management. Ability to articulate complex technical issues clearly and concisely.
Problem-Solving & Analytical Skills: Strong analytical and problem-solving skills to quickly identify root causes, develop effective solutions, and prevent future incidents. Ability to think strategically and make sound decisions under pressure.
Collaboration & Teamwork: Ability to work effectively within a team environment and collaborate with diverse stakeholders across different departments and organizations. Experience building and maintaining strong working relationships.
Process Improvement: Experience with process improvement methodologies (e.g., Lean, Six Sigma) and a drive to continuously improve incident management processes.
Availability: Availability to work outside regular business hours and on-call as needed.

Highly Preferred Skills:

Lead the incident response team during major incidents, ensuring swift resolution and minimal impact on business operations
Coordinate communication between technical teams, stakeholders, and management
Develop and implement incident management strategies and procedures
Conduct post-incident reviews and analyze incident data to identify trends and areas for improvement
Maintain and update incident management documentation and reports
Provide training and guidance to incident response team members

*Additional Salary Detail

The salary range and/or hourly rate listed is a good faith determination of potential base compensation that may be offered to a successful applicant for this position at the time of this job advertisement and may be modified in the future.When determining a team member's base salary and/or rate, several factors may be considered as applicable (e.g., location, specialty, service line, years of relevant experience, education, credentials, negotiated contracts, budget and internal equity).