Tort Claims Evaluator

As a Tort Claims Evaluator for the Department of General Services (DGS), you can take pride in working for a driven, dedicated team committed to responsible fiscal stewardship while also ensuring Pennsylvania citizens are properly assisted following an incident involving a Commonwealth agency. Whether interacting directly with customers who have been involved with a property damage or bodily injury claim, working closely with other commonwealth agencies to help them mitigate risks, or negotiating settlement amounts with attorneys and other insurance professionals, this position plays a key role in helping government operate efficiently, effectively, and safely, delivering exceptional value to all Pennsylvanians. If you are ready for a new professional journey, we want to meet you!

Within this role, you will manage the insurance claim process for the Commonwealth. This includes reviewing the initial claim, obtaining detailed evidence, and conducting interviews with claimants or their representatives, witnesses, and other relevant parties to the claim. You will also be responsible for requesting the aid of experts or consultants as necessary, evaluating liability and damages, negotiating settlements, and subrogating at-fault parties. This professional also evaluates Act 101 and Act 51 Line of Duty Death benefits claims. Excellent communications skills are vital as you will be conducting interviews, collaborating with various Commonwealth agencies, and promoting inter-bureau relationships with the numerous automotive officers across the Commonwealth.

Interested in learning more? Additional details regarding this position can be found in the position description.

Work Schedule and Additional Information:

• Full-time employment
• Work hours are 8:00 AM to 4:30 PM, Monday - Friday, with a 60-minute lunch.
• Telework: You may have the opportunity to work from home (telework) full-time. In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office in Harrisburg.
• Salary: In some cases, the starting salary may be non-negotiable.
• You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

QUALIFICATIONS

Minimum Experience and Training Requirements:

• One year of experience as a Tort Claims Representative or Insurance Claims Evaluator 1 (commonwealth titles); or
• Four years of technical experience in evaluating or processing claims, or interviewing consumers to collect or review financial, insurance, or personal information to determine next actions, and one year of professional experience as a third-party claims adjuster, examiner, or investigator; or
• One year of professional experience as a third-party claims adjuster, examiner, or investigator, and a bachelor's degree; or
• An equivalent combination of experience and training.

Special Requirements:

• You must possess an active motor vehicle license.

Other Requirements:

• You must meet the PA residency requirement. For more information on ways to meet PA residency requirements, follow the link and click on Residency.
• You must be able to perform essential job functions.

Commonwealth employees who wish to use their seniority rights must apply to the internal posting for their seniority rights to be considered.

How to Apply:

• Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).
• If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.
• Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.
• Failure to comply with the above application requirements may eliminate you from consideration for this position.

Veterans:

• Pennsylvania law (51 Pa. C.S. *7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.employment.pa.gov/Additional%20Info/Pages/default.aspx and click the Veterans' Preference tab or contact us at ra-cs-vetpreference@pa.gov.

Telecommunications Relay Service (TRS):

• 711 (hearing and speech disabilities or other individuals).

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

• Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam).
• Your score is based on the detailed information you provide on your application and in response to the supplemental questions.
• Your score is valid for this specific posting only.
• You must provide complete and accurate information or:
  • your score may be lower than deserved.
  • you may be disqualified.
• You may only apply/test once for this posting.
• Your results will be provided via email.