Associate Director

Aon is looking for an Associate Director in Bannonckburn!

As part of an industry-leading team, you will help empower results for our clients by delivering innovative and effective solutions as part of our Associate Service Center within Aon Risk Solutions in Bannockburn, IL. As an Associate Director, you will report directly to the Director of ACS Client Services, and manage the workflow of a team of 8-10.

Job Responsibilities:

• Manage overall employee performance and where appropriate communicate disciplinary and corrective action.
• Makes employment decisions, evaluates and rewards staff performance, recommends training and development opportunities.
• Ensure team is resolving inquiries associated with all aspects of ACS service delivery and providing consultative services and solutions to insured inquiries (e.g. output delivery, binder transmittal, coverage inquiries, policy changes, accounting inquiries, policy digests, contract review, etc.).
• Schedule and organizes personnel to accommodate workflow; distributes work assignments to specialists based on specific levels of expertise.
• Periodically review work performed by staff members to verify that specialists identify and retrieve relevant compliance documentation necessary to process renewals, invoices, surplus lines filing and any other ACS deliverables.
• Validate staff members are performing the necessary activities to initiate and deliver a renewal, process an invoice, issue auto IDs, process surplus lines, issues emergency certificates, resolve premium account discrepancies, initiate endorsements, process vehicle suspensions and process other client requests.
• Follow-up with specialist for status on large overdue financial items from Brokers, Account Executives and/or Account Specialists and report on the status for month and quarter close.
• Ensure specialists keep the system of record accurate and current. Proper maintenance of documentation in electronic management system.
• Assist specialists in developing effective relationship with outsourced provider. Coordinate activities with other internal units as required to meet customer expectations.
• Review specialist performance to determine if client fulfillment is in accordance with client's expectations as it relates to timeliness and accuracy of deliverables (policy checks, certificates, invoices, endorsements, policy reviews, etc.).
• Help team members and colleagues troubleshoot and resolve client issues around ACS deliverables.
• Provide direction and guidance to team members who are confronted with unfamiliar or complex client issues. Participate in office and client visits. Participate in the development of client solutions with Resident Managing Directors, Originators and Account Executives.
• Routinely confers with the team to ensure they are properly supported and provided with appropriate tools and training. Develop, recommend, implement, and interpret client service procedures; evaluate the ongoing effectiveness of current operations and systems.
• Develop, interpret, and ensure the consistent application of department policies.
• Addresses unusual or difficult inquiries/situations through direct personal action or refer to the appropriate individuals; researches complex issues and handles their resolution.

It is imperative that the individual is a teammate and demonstrates flexibility and willingness to complete tasks as required.

• The position requires at least 5 years insurance/accountancy/management experience with sufficient proven experience in managing teams.
• Evidenced leadership skills
• Possess excellent interpersonal, oral and written communication skills.
• Have good technical knowledge of insurance, reinsurance and/or the captive and insurance management industry along with a reasonable knowledge of accounting, taxation and legal issues relating to captives
• Have an eye for detail and able to provide an overview of wordings, contracts etc.
• Possess excellent organizational skills and have the ability to plan team deliverables and to work to deadlines
• Work effectively with the rest of the office Management team
• Understand the impact of operational/business strategy and operational plans
• Be enthusiastic, self-motivated and display initiative
• Be focused on client service needs in order to achieve client service excellence

The salary range for this position is $82,100 - 100,000 annually. This salary range is an estimate and the actual salary will vary based on applicant's education, experience, skills, and abilities, as well as internal equity and alignment with market data. The salary may also be adjusted based on applicant's geographic location.

In addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two "Global Wellbeing Days" each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions, but we also recognize that flexibility goes beyond just the place of work... and we are all for it. We call this Smart Working!Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.

Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.

Aon provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status. Aon is committed to a diverse workforce and is an affirmative action employer. People with criminal histories are encouraged to apply.

We provide individuals with disabilities reasonable accommodations to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment in accordance with applicable law. Please contact us to request an accommodation on ReasonableAdjustments@Aon.com

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.

Aon offers a comprehensive package of benefits for full-time and regular part-time colleagues, including, but not limited to: a 401(k) savings plan with employer contributions; an employee stock purchase plan; consideration for long-term incentive awards at Aon's discretion; medical, dental and vision insurance, various types of leaves of absence, paid time off, including 12 paid holidays throughout the calendar year, 15 days of paid vacation per year, paid sick leave as provided under state and local paid sick leave laws, short-term disability and optional long-term disability, health savings account, health care and dependent care reimbursement accounts, employee and dependent life insurance and supplemental life and AD&D insurance; optional personal insurance policies, adoption assistance, tuition assistance, commuter benefits, and an employee assistance program that includes free counseling sessions. Eligibility for benefits is governed by the applicable plan documents and policies.