Clinical Operations Program Manager

WHY UT SOUTHWESTERN?
With over 75 years of excellence in Dallas-Fort Worth, Texas, UT Southwestern is committed to excellence, innovation, teamwork, and compassion. As a world-renowned medical and research center, we strive to provide the best possible care, resources, and benefits for our valued employees. Ranked as the number 1 hospital in Dallas-Fort Worth according to U.S. News & World Report, we invest in you with opportunities for career growth and development to align with your future goals. Our highly competitive benefits package offers healthcare, PTO and paid holidays, on-site childcare, wage, merit increases and so much more. We invite you to be a part of the UT Southwestern team where you'll discover a culture of teamwork, professionalism, and a rewarding career!

JOB SUMMARY
The Operations Program Manager is accountable for the business and clinical oversight of the North Texas Hemophilia Treatment Center. The program manager works in collaboration with the other members of the hemophilia program and the Blood Disorders Clinic, including 340B pharmacy, nursing, and medical staff to direct and evaluate the care provided to patients being seen in the program. The program manager is responsible for daily operations, program development, business oversight and evaluation, and grant submissions. This individual develops and supports implementation of policies and procedures specific to the ongoing operation and evaluation. The Program Manager provides input into the annual budget planning and monthly review of operational revenue and expenses. This position is under the general supervision of the Medical Director and works closely with the Blood Disorders Clinic leadership and Internal Medicine hematology clinic leadership.

BENEFITS
UT Southwestern is proud to offer a competitive and comprehensive benefits package to eligible employees. Our benefits are designed to support your overall wellbeing, and include:

• PPO medical plan, available day one at no cost for full-time employee-only coverage
• 100% coverage for preventive healthcare-no copay
• Paid Time Off, available day one
• Retirement Programs through the Teacher Retirement System of Texas (TRS)
• Paid Parental Leave Benefit
• Wellness programs
• Tuition Reimbursement
• Public Service Loan Forgiveness (PSLF) Qualified Employer
• Learn more about these and other UTSW employee benefits!

EXPERIENCE AND EDUCATION
Required

• Education
  Bachelor's Degree in related field,

• Experience
  7 years Experience in clinical patient care and/or research; including at least and
  3 years Experience in project management and

• Licenses and Certifications
  (RN) REGISTERED NURSE Current RN licensure Upon Hire

Preferred

• Experience
  Previous managerial experience preferred.

PRIMARY JOB DUTIES

• Personnel management and supervision.
• Nursing recruitment, retention and education.
• Review, triage and scheduling of new patient referrals.
• Schedule management - currently an entirely manual process.
• Develop, maintain and manage database of all new, current and inactive patients' Clinical RN assignments.
• Clinic management.
• Development and oversight of patient education materials.
• Hemophilia community local chapter liaison along with HTC SW.
• Primary contact and spokesperson for the HTC with industry partners involved in PAP programs, research and patient relations.
• Primary contact for the Hemophilia Alliance.
• Develop and review annual grant and program reports.
• QI project development, oversight and management.
• Transition liaison with CMC along with HTC SW.
• Back up for existing RN staff.
• Back up for clinical research coordinator.
• Currently responsible for all aspects of the 340B home factor program.
• Reorganize with the Program Manager interfacing with patients, placing orders and maintaining current prescriptions.
• Assures PAs in place prior to dispensing product under the 340B program.
• Engages directly with payers for LOAs and complex PAs.
• LOA contact for UTSW OPAIS review and oversight.
• Program planning, oversight and expansion.
• Space planning.

ADDITIONAL JOB DUTIES

• Assist Center Medical Director with the functions and daily operations of the Hemophilia Treatment Center.
• Oversee clinical research operations and research compliance of the Program; provide supervision and training to clinical research and nursing staff.
• Manage financial activities related to the 340B factor program, including quarterly review of 340B pricing, negotiations with payers, and obtain prior authorizations for factor orders.
• Interface with UT Southwestern 340B program team regarding factor prescription billing and reimbursement; ensure 340B factor program and HRSA compliance.
• Assist financial analysts with accounts receivable reconciliations; assist patients with billing questions/issues.
• Serve as primary liaison with department clinical research unit regarding hemophilia clinical trials.
• Responsible for the development and expansion of the Hemophilia Treatment Program to multiple disciplines across the UT Southwestern campus.
• Serve as a lead research program representative to monitor all collaborative relationships between internal departments and external entities.
• Adhere to applicable program and institutional policies and procedures to ensure optimal operation of clinical research unit.
• Performs other duties as assigned.

SECURITY AND EEO STATEMENT
Security
This position is security-sensitive and subject to Texas Education Code 51.215, which authorizes UT Southwestern to obtain criminal history record information.

EEO Statement
UT Southwestern Medical Center is committed to an educational and working environment that provides equal opportunity to all members of the University community. As an equal opportunity employer, UT Southwestern prohibits unlawful discrimination, including discrimination on the basis of race, color, religion, national origin, sex, sexual orientation, gender identity, gender expression, age, disability, genetic information, citizenship status, or veteran status.

UT Southwestern is proud to offer a competitive and comprehensive benefits package to eligible employees. Our benefits are designed to support your overall wellbeing, and include:
• PPO medical plan, available day one at no cost for full-time employee-only coverage
• 100% coverage for preventive healthcare - no copay
• Paid Time Off, available day one
• Retirement Programs through the Teacher Retirement System of Texas (TRS)
• Paid Parental Leave Benefit
• Wellness programs
• Tuition Reimbursement
• Public Service Loan Forgiveness (PSLF) Qualified Employer
• Learn more about these and other UTSW employee benefits!