OFFICE ADMINISTRATOR

Summary: Position provides administrative support to the Tower Sites and/or Systems divisions in the areas of billing, collections, customer service, purchasing, leasing support, marketing, report generation and analysis. There is a strong emphasis on recurring billing and collections on contracts.

Supervisory Responsibilities: None

Essential Functions: Tasks that must be performed by the person in this job. Reasonable accommodation(s) may be requested to enable individuals to perform the essential functions.

• Perform department billing per a monthly recurring schedule with accuracy and timeliness, promptly create one-time invoices and update records. Compare actual-billed to projected-billed. Issue credits, debits, refunds as needed.

• Ability to continually be organized, multitask, prioritize, work under pressure, and meet deadlines in a positive and professional manner. Participate in and update assigned Teams projects.

• Greet and provide service to internal and external customers; answer, route, and manage incoming phone calls in a professional and courteous manner.

• Promptly respond to all internal customer inquiries, particularly from Accounting and Service Shops.

• Contact customers by phone, per collection procedures, to arrange for payment on past due accounts in a firm yet courteous manner, per established deadlines.

• Provide administrative support including purchasing, vendor management, lease administration, preparing, and sending documents; communicate between management and client/customers.

• Assist the operations teams of both divisions regarding ordering supplies, purchase orders, interacting with vendors.

• Manage and balance petty cash in a timely manner.

• Coordinate and schedule customer, vendor, and support personnel service calls, pickups, deliveries. Manage, order, and restock parts, office, and breakroom supplies.

• Generate, print, analyze, and resolve issues from reports about billing, contracts, purchases, expenses, coding, customer accounts, invoiced but not billed, inventory, etc.

• Other duties as assigned.

Summary: Position provides administrative support to the Tower Sites and/or Systems divisions in the areas of billing, collections, customer service, leasing support, marketing, purchasing, report generation and analysis, shipping and receiving. There is a strong emphasis on recurring billing and collections on contracts.

Supervisory Responsibilities: None

Essential Functions: Tasks that must be performed by the person in this job. Reasonable accommodation(s) may be requested to enable individuals to perform the essential functions.

• Perform department billing per a monthly recurring schedule with accuracy and timeliness, promptly create one-time invoices and update records. Compare actual-billed to projected-billed. Issue credits, debits, refunds as needed.

• Ability to continually be organized, multitask, prioritize, work under pressure, and meet deadlines in a positive and professional manner. Participate in and update assigned Teams projects.

• Greet and provide service to internal and external customers; answer, route, and manage incoming phone calls in a professional and courteous manner.

• Promptly respond to all internal customer inquiries, particularly from Accounting and Service Shops.

• Contact customers by phone, per collection procedures, to arrange for payment on past due accounts in a firm yet courteous manner, per established deadlines.

• Provide administrative support including purchasing, vendor management, lease administration, preparing, and sending documents; communicate between management and client/customers.

• Assist the operations teams of both divisions regarding ordering supplies, purchase orders, interacting with vendors.

• Manage and balance petty cash in a timely manner.

• Coordinate and schedule customer, vendor, and support personnel service calls, pickups, deliveries. Manage, order, and restock parts, office, and breakroom supplies.

• Generate, print, analyze, and resolve issues from reports about billing, contracts, purchases, expenses, coding, customer accounts, invoiced but not billed, inventory, etc.

• Other duties as assigned.

Non-Essential Functions: Tasks that may or may not be performed by the person in this job.

• Receive incoming / prepare outgoing shipments; route to appropriate department / ship via appropriate carrier.
• Scanning, filing or other duties may be assigned.

Non-Essential Functions: Tasks that may or may not be performed by the person in this job.

• Receive incoming / prepare outgoing shipments; route to appropriate department / ship via appropriate carrier.
• Scanning, filing or other duties may be assigned.

Education and/or Experience:

High School diploma or general education degree (GED); or 1-year related experience and/or training; or equivalent combination of education and experience; previous experience in billing, collections, office management, or bookkeeping is preferred.

Ideal candidates will have experience with NetSuite & Paycom software.

Licenses, Certifications:

Valid driver license and insurance.