Enterprise Payments Investigation Associate

Comerica Bank
life insurance, parental leave, paid time off, sick time, 401(k)
United States, Michigan, Farmington Hills
Dec 24, 2024
Enterprise Payment Investigation Associate The Enterprise Payments Investigations (EPI) Associate uses analytical skills to independently research, process and resolve investigation cases. Investigations include disputed transactions and processing errors related to various payment channels. Position Competencies Successful incumbents possess integrity and trust, listening skills, problem solving skills, are focused on the customer, have a drive for results and strong business acumen and are excellent at prioritizing and managing work. Successful incumbents also are proficient with using the following area systems and applications: COLD, Hogan, PEGA, CheckVision, AIL, Trips, Exceptions/Incoming Returns, Outgoing and ANS, SQN, MyResearch, PEP+, Claims Manager, FDR, PIX2, Spectrum and MoneyNet. Position Responsibilities: Performs tasks related to customer dispute resolution and balancing of transaction processing errors, with a working knowledge of research and resolution processes specific to Enterprise Payments Investigations. Performs analysis, troubleshoots, and resolves case types in one of the following channels: Visa, ACH, Wire, or Paper Investigations. Responsible for individual workload and contributing to resolution of team workload. Escalates more complex cases to a specialist or manager in a timely manner. Communicates effectively and professionally in all interactions, written and verbal, with staff, management, and customers. Meets all departmental deadlines, service level agreements, and Key Performance Measures (KPM). Demonstrates transformation behaviors and contributes to the overall good of the team/department. Position Qualifications High school diploma or equivalent (GED) 2 years of operations experience or financial services experience 1 year customer service experience in a telephone and face-to-face environment 1 year of experience working with Microsoft Office Products (Outlook, Word and Excel) Work Best Category: Category B - 3-4 days in office on designated days/1-2 days remote Hours: 8:00am - 5:00pm Monday - Friday Salary: To Be Determined Based on Individual Experience About Comerica We know our employees are critical to our overall success and we are dedicated to investing in their future. One of the ways we do this is to offer a comprehensive Total Rewards package designed to recognize and reward individual performance, as well support health, well-being, development and security for our colleagues and their family. Total Rewards consists of cash compensation, development and flexible benefit programs designed to meet individual needs today and in the future. Your salary will be commensurate with your work experience and our programs are reviewed regularly to ensure each remain competitive. We are proud to offer benefits such as health and welfare programs, strong retirement benefits, and generous paid time off programs. You and your eligible family members, including domestic partners and their children, can participate in medical, dental, and vision benefits, 401(k) and pension, income protection benefits such as life insurance, AD&D, and supplemental health programs to offset unexpected health care expenses. We also have a variety of time off programs for things like vacation, sick time, disability, and parental leave. Eligibility for some programs varies based on employment status and tenure. Upon offer, Comerica conducts a comprehensive background and fingerprint check. NMLS certification requirement: where applicable, a favorable background check screening, credit check, fingerprint check, and NMLS certification is required in accordance with the SAFE Act. Comerica Incorporated (NYSE: CMA) is a financial services company headquartered in Dallas, Texas, and strategically aligned into three major business segments; the Commercial Bank, the Retail Bank, and Wealth Management. Comerica's colleagues focus on relationships, and helping people and businesses be successful. In addition to Texas, Comerica Bank locations can be found in Arizona, California, Florida and Michigan, with select businesses operating in several other states, as well as in Canada and Mexico. Comerica is proud to be an Equal Opportunity Employer - veterans/individuals with disabilities, committed to workplace diversity.