Customer Service Assistant - Main Library - Peoria, AZ

Position Title: Customer Service Assistant - Main Library

To view all salary ranges for the City of Peoria, please click here.

Licenses and Certifications:

• Valid AZ Driver's License upon hire.

The ideal candidate for this position will be able to:

• Answers phones and provides the public with general information regarding the passport program.
• Accepts applications for the passport acceptance program, checks applications for accuracy and completeness, and executes the documents as proscribed by the U.S. State Department.
• Input, retrieve, and upgrade customer data and account status into a computerized system regarding their passport appointments.
• Receive payments from the public for a variety of passport services in person; checks payments for accuracy; processes applications having close attention to preserving personally identifiable information; and mails applications, photos, and payments to the appropriate addresses.
• Performance additional job responsibilities.
• Perform related duties as assigned.

Preferred / Desirable Qualifications:

• Bilingual in English and Spanish is preferred but is not required.

Tell me more.....

This position assists the public with verifying passport program appointments, executing the acceptance service duties in a calm, and professional manner, accepting payments, processing the applications, photos, and payments to be forwarded to the U.S. State Department, and preparing the applications for mail via the U.S. Postal Service. This position also provides facility and appointment oversight in-person and on the phone for Library passport programs and activities.

Why Peoria?

Recently voted the #1 place, to live, work and play, Peoria is a community you can be proud to work for.

Take a look at the great benefits offered to eligible employees: Click here to view benefits offered.

About Peoria

The City of Peoria, AZ is a thriving city in the Northwest Valley that provides excellent municipal services to our community. Recently named by AZ Big Media as the Best Place to Live, Work, and Play, we are committed to maintaining the level of service to our residents to sustain and enhance the lives and culture of Peoria.

If you are passionate about providing excellent service through anticipating our community's needs, creating partnerships, promoting sustainability, and embracing diversity, then #PeoriaisthePlace for you!

Get an inside look at the Culture of Peoria

We are:

P-Professional~E-Ethical~O-Open~R-Responsive~I-Innovative~A-Accountable

Application Process:

Applications will be accepted for current vacancies until the posted closing date, or until a sufficient number of applications have been received. Applicants will be notified of any next steps by email and/or phone.

During the selection process, any applicant requiring accommodation for a disability should advise the human resources department at employment@peoriaaz.gov or 623-773-7100.

An Equal Employment Opportunity Agency ~ Oportunidad de Empleo con Derechos Iguales.

Minimum Requirements:

• Education: Previous experience preferred but not required in the same or similar positions.
• Experience: High school diploma or equivalent (minimum).