New

Support Services Coordinator

Rutgers University

United States, New Jersey, Newark

Dec 24, 2024

Position Details

Position Information

Recruitment/Posting Title	Support Services Coordinator
Job Category	Staff & Executive - Administrative & Support
Department	Registrar - Nwk
Overview	Rutgers University- Newark (RU-N), an urban public research and anchor institution, located in Newark, New Jersey, a city of promise is seeking a Support Services Coordinator ( SSC) to join the Office of the Registrar. Operating under the guidance of the Assistant Registrar, the SSC will play a integral role within the processing team of the Office of the Registrar. As a member of the Office of the Registrar, this position will also be a member of the Division of Enrollment Services & Experience Team. The SSC will support various administrative functions within the Office of the Registrar and support a number of special academic programs and populations.
Posting Summary	Rutgers University- Newark (RU-N), an urban public research university and anchor institution, located in Newark, New Jersey, a city of promise is seeking a Support Services Coordinator. Reporting to the Assistant Registrar, this position provides day-to-day support to the Office of the Registrar Staff as well as all constituents of the Newark Campus: Faculty, Staff, Deans, Students, Alumni and third parties. This position is a critical member of the Registrar Team, and participant of the Enrollment Services & Experience Team- Office of the Associate Vice Chancellor for Enrollment Services & Experience; Office of Admissions; Office of Financial Aid; Academic Foundation Center and the One Stop Center. This position is responsible for and not limited to the following: Assists with all administrative/registration/record processing and communications via various mediums Meets regularly with the Registrar's leadership team to assist in the strategic planning for projects, policy, and procedures Ensures accurate data entry and auditing as outlined in the office's daily operations calendar, adhering to state cut-off, term grade audits, demographic record clean-up, record retention and document purge scheduling Provides critical support in evaluating project statuses, defining proposed outcomes, and collecting staff feedback to present innovative and efficient workflow processes that align with University and Department's policies and procedures with team members Proactively collects team and constituent feedback and prepares appropriate recommendations to contribute to enhancing operations calendar critical to registration, record auditing and retention, orientation, events, certification, and production dates and deadlines to ensure year-round efficiency in a fast-paced, multi-task environment with competing demands
Position Status	Full Time
Hours Per Week
Daily Work Shift	Day
Work Arrangement	Consistent with the current application of Rutgers Policy 60.3.22, this position may be eligible for a hybrid work arrangement. The flexible work arrangements outlined in Rutgers Policy 60.3.22 are part of a pilot program that is effective September 1, 2022 through August 31, 2024. Therefore, there is no guarantee that this flexible work arrangement will continue beyond that date. Flexible work arrangements are not permanent, are subject to change or cancellation and contingent on the employee receiving approval in the FlexWork@RU Application System. Additional information may be found at https://futureofwork.rutgers.edu.
FLSA	Nonexempt
Grade	04
Position Salary
Annual Minimum Salary	57356.00
Annual Mid Range Salary	71372.00
Annual Maximum Salary	85388.00
Standard Hours	37.50
Union Description	URA-AFT Administrative
Payroll Designation	PeopleSoft
Benefits	Rutgers offers a comprehensive benefit program to eligible employees. For details, please go to http://uhr.rutgers.edu/benefits/benefits-overview.
Seniority Unit
Terms of Appointment	Staff - 12 month
Position Pension Eligibility	ABP

Qualifications

Minimum Education and Experience	Requires a Bachelor's degree in a related field, or an equivalent combination of education and/or experience Minimum 2 years of experience working at a Registrar's Office in a higher education setting.
Certifications/Licenses
Required Knowledge, Skills, and Abilities	Excellent customer service, effective communication skills, and strong attention to detail. Must have proficient computer skills. Ability to work both independently and as a constructive, collaborative member of the EM team.
Preferred Qualifications	Experience with student records and systems highly preferred.
Equipment Utilized	Desktop and mobile computing devices. Microsoft Office software applications (Excel, Access, PowerPoint, Word). Email and Calendaring software. Virtual Communication software (Teams, Zoom, WebEx, Call Center, etc.). Data Reporting software (e.g. Tableau)
Physical Demands and Work Environment	Must be able to lift 25 lbs
Special Conditions

Posting Details

Posting Number	24ST2836
Posting Open Date	12/24/2024
Special Instructions to Applicants
Regional Campus	Rutgers University-Newark
Home Location Campus	Rutgers University-Newark
City	Newark
State	NJ
Location Details

Pre-employment Screenings

All offers of employment are contingent upon successful completion of all pre-employment screenings.

Immunization Requirements

Under Policy 100.3.1 Immunization Policy for Covered Individuals, if employment will commence during Flu Season, Rutgers University may require certain prospective employees to provide proof that they are vaccinated against Seasonal Influenza for the current Flu Season, unless the University has granted the individual a medical or religious exemption. Additional infection control and safety policies may apply. Prospective employees should speak with their hiring manager to determine which policies apply to the role or position for which they are applying. Failure to provide proof of vaccination for any required vaccines or obtain a medical or religious exemption from the University will result in rescission of a candidate's offer of employment or disciplinary action up to and including termination.

Affirmative Action/Equal Employment Opportunity Statement

It is university policy to provide equal employment opportunity to all its employees and applicants for employment regardless of their race, creed, color, national origin, age, ancestry, nationality, marital or domestic partnership or civil union status, sex, pregnancy, gender identity or expression, disability status, liability for military service, protected veteran status, affectional or sexual orientation, atypical cellular or blood trait, genetic information (including the refusal to submit to genetic testing), or any other category protected by law. As an institution, we value diversity of background and opinion, and prohibit discrimination or harassment on the basis of any legally protected class in the areas of hiring, recruitment, promotion, transfer, demotion, training, compensation, pay, fringe benefits, layoff, termination or any other terms and conditions of employment. For additional information please see the Non-Discrimination Statement at the following web address: http://uhr.rutgers.edu/non-discrimination-statement