New

Production / Technical Support

Genesis10
life insurance, 401(k)
United States, Missouri, St. Louis
Dec 24, 2024
Genesis10 is currently seeking a Production / Technical Support with our client in the financial industry located in St. Louis, MO. This is a 12 + month contract position. Responsibilities: Responsible for running the day-to-day operations of the technology platform Work activities specific to Production Services roles include Problem/Incident Management, Release/Deployment, Operational Readiness, Capacity/Availability Management, Application Monitoring, Service Analytics and Reporting, Production Governance, Triage, Associate Support, Change/Configuration Management, etc. Identify possible production failure scenarios, creates incident tickets, enhancements and/or problem tickets in ticket tracking system, and communicates effectively with development and internal business operations teams Identify vulnerabilities and opportunities for improvement, as well as maintain metrics to help develop analysis that will drive improvement in all areas of Production Services Create and enhance administrative, operational, and technical policies and procedures, adopting best practice guidelines, standards, and procedures Take ownership of escalations and perform trouble shooting, analysis, research and resolution using advanced query and programming skills Perform analytical, technical, and administrative work in planning, installing, designing, and supporting new and existing equipment and software under moderate supervision Resolve complex issues Consult with end users to determine optimal configuration of equipment and applications Work on problems of minimal scope where analysis of situation or data requires a review of identifiable factors Exercise judgment within defined procedures and practices to determine appropriate action Requirements: Exposure to basic technical principles, concepts, and techniques Competent to work under supervision on less complex systems issues, in some cases working from documentation Knowledge of business or function for which system is designed Follow standard practices and procedures in analyzing situations or data from which answers can be readily obtained Phone support; IT experience; incident management; commensurate experience in a technical support, Helpdesk, ATM servicing or electronic banking operational and/or problem management background Excellent customer service skills, verbal/written communication, and organizational skills Ability navigate multiple applications simultaneously in addition to Microsoft Office Suite Experience directly troubleshooting issues to maintain stability of a network (ATM is ideal) Knowledge of ATM Network, strong technical skills, and experience with a variety of network protocols, software and hardware involved in LAN/WAN operations, Remedy, ESQ, and ATM Webserver Proficiency with telephone, as majority of day will be utilizing telecom Pay Range: $15.81 - $23.81 Only candidates available and ready to work directly as Genesis10 employees will be considered for this position. If you have the described qualifications and are interested in this exciting opportunity, please apply! About Genesis10: Ranked a Top Staffing Firm in the U.S. by Staffing Industry Analysts for six consecutive years, Genesis10 puts thousands of consultants and employees to work across the United States every year in contract, contract-for-hire, and permanent placement roles. With more than 300 active clients, Genesis10 provides access to many of the Fortune 100 firms and a variety of mid-market organizations across the full spectrum of industry verticals. For contract roles, Genesis10 offers the benefits listed below. If this is a perm-placement opportunity, our recruiter can talk you through the unique benefits offered for that particular client. Benefits of Working with Genesis10: Access to hundreds of clients, most who have been working with Genesis10 for 5-20+ years. The opportunity to have a career-home in Genesis10; many of our consultants have been working exclusively with Genesis10 for years. Access to an experienced, caring recruiting team (more than 7 years of experience, on average.) Behavioral Health Platform Medical, Dental, Vision Health Savings Account Voluntary Hospital Indemnity (Critical Illness & Accident) Voluntary Term Life Insurance 401K Sick Pay (for applicable states/municipalities) Commuter Benefits (Dallas, NYC, SF) Remote opportunities available For multiple years running, Genesis10 has been recognized as a Top Staffing Firm in the U.S., as a Best Company for Work-Life Balance, as a Best Company for Career Growth, for Diversity, and for Leadership, amongst others. To learn more and to view all our available career opportunities, please visit us at our website. Genesis10 is an Equal Opportunity Employer. Candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.