Loan Servicing Senior Quality Control Specialist

GENERAL SUMMARY

Responsible for review/callback of new loan bookings, renewals, monetary transactions, maintenance, and other loan servicing activity, including complex loan products. Ensure loan servicing activity follows established procedures, data entry is accurate, and proper support is obtained.

ESSENTIAL FUNCTIONS

• Review of new loan bookings, renewals and modifications ensuring loans are entered into the servicing system accurately.
• Review of complex loans including construction, syndication, trade finance, Libor options, and attorney prepared loans.
• Review of loan maintenance ensuring compliance with the loan terms and supporting documentation.
• Review of designated monetary transactions for accuracy, proper authorization, validating computations, such as interest adjustments, prepayment calculations, etc.
• Review of servicing activities, such as demands and collateral releases, for compliance with established bank policies and procedures.
• Review designated bank and system exception reports, researching items, and recommending corrections or adjustments for resolution.
• Prepare management quality control reports, including volumes, service levels, and exception tracking.
• Review ARM/variable rate adjustments and payment changes, including other system automated activity ensuring calculations are according to the loan documents.
• Instructs staff on finding that require correction/review and confirms proper correction.
• Maintains callback and exception report documentation in an organized and accessible manner as evidence of review and correction.
• Supports internal/external audits and examinations providing supporting documentation in a timely manner.
• Completes all special projects as requested.

QUALIFICATIONS

• Education: High school diploma or equivalent; some college courses a plus.
• Experience: 5 years of commercial loan servicing experience and the handling of more complex loan products required.
• Skills/Ability:
  
  
  
  
  • PC literate, proficient with MS Office.
  • General knowledge/proficiency of IBS loan system a plus.
  • Able to work in a fast-paced environment while maintaining a high level of accuracy.
  • Strong organizational skills, able to prioritize work.
  • Detail oriented.
  • Strong problem-solving skills.
  • Strong verbal and written communication skills.
  
  
  
  

OTHER DETAILS

$32.21 - $37.31 / hour
Pay determined based on job-related knowledge, skills, experience, and location.
This position may be eligible for a discretionary bonus.

Cathay Bank offers its full-time employees a competitive benefits package which is a significant part of their total compensation. It is our goal to provide employees with a comprehensive benefits package to fit their needs which includes, coverage for medical insurance, dental insurance, vision insurance, life insurance, long-term disability insurance, and flexible spending accounts (FSAs), health saving account (HSA) with company contributions, voluntary coverages, and 401(k).

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Cathay Bank is an Equal Opportunity and Affirmative Action Employer. We believe in diversity, equity, and inclusion in the workplace. We welcome applications for employment from all qualified candidates, regardless of race, color, ethnicity, ancestry, citizenship, gender, national origin, religion, age, sex (including pregnancy and related medical conditions, childbirth and breastfeeding), reproductive health decision-making, sexual orientation, gender identity and expression, genetic information or characteristics, disability or medical condition, military status or status as a protected veteran, or any other status protected by applicable law.

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