Major Incident Manager (Hybrid)

Cognizant's Cloud, Infrastructure, and Security Services Practice (CIS) is all about accepting digital transformation by driving core modernization holistically across layers. We help customers transform infrastructure and workplace to meet the constantly evolving needs of the digital era. Our broad approach delivers key results for our customers by achieving cloud driven modernization and workplace and operational transformation to own the business in a secure environment.

* You must be legally authorized to work in United States without the need of employer sponsorship, now or at any time in the future *

Job Title: Major Incident Manager (Hybrid)

Location: Hartford, CT

We are looking for a major incident manager who can be able to handle sev1, sev2 incidents and provide 24/7 support.

• Ensure all requests are recorded and processed.
• Coordinate and guide in operation and use of ITS Service Management System for tracking and reporting on requests and reported incidents.
• Day to day tactical operational decision making for support operations.
• Coordinate customer blocking issues and/or team support blocking issues.
• Executive support, with the support and guidance of the IT Manager, Director, and CIO.
• Team performance metrics management and reporting.
• Provides coordination and leadership to Support Engineers and Service Analysts.
• Assistance with IT Major Incident Management, outside business hours as needed.
• Regularly review support tickets to identify positive and negative trends in support and implement corrective actions if needed.

• Experience in Major incident management and handling major incident calls sev1, sev2' are required.
• Should have incident management and problem management skills.

Applications will be accepted until January 19, 2025.

The annual salary for this position is between $99,000 - $116,000 depending on experience and other qualifications of the successful candidate.

This position is also eligible for Cognizant's discretionary annual incentive program and stock awards, based on performance and subject to the terms of Cognizant's applicable plans.

Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:

• Medical/Dental/Vision/Life Insurance
• Paid holidays plus Paid Time Off
• 401(k) plan and contributions
• Long-term/Short-term Disability
• Paid Parental Leave
• Employee Stock Purchase Plan

Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Cognizant is an Equal Opportunity Employer M/F/D/V. Cognizant is committed to ensuring that all current and prospective associates are afforded equal opportunities and treatment and a work environment free of harassment.

Cognizant is recognized as a Military Friendly Employer and is a coalition member of the Veteran Jobs Mission. Our Cognizant Veterans Network Assists Veterans in building and growing a career at Cognizant that allows them to leverage the leadership, loyalty, integrity, and commitment to excellence instilled in them through participation in military service.

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