Sales and Catering Coordinator

JOB RESPONSIBILITIES:

• Screens, evaluates and routes incoming phone calls. Answers the phones of the sales staff in their absence.
• Knowledge of each sales managers' market segments and responsibilities in order to direct client inquiries appropriately. Take accurate messages in their absence.
• Handle Group reservations as needed in tandem with Group Rooms Coordinator.
• Detail In House Meetings and assist Convention Services Manager in needed periods to detail conventions.
• When needed take on the responsibility of detailing and servicing small groups.
• Sends menus, Hotel information, Thank You letters and all other correspondence to clients.
• Responsible for processing of sales contracts, typing internal and external correspondence and distribute such paperwork to hotel departments and hotel guests as needed.
• Prepare VIP and other amenity requests.
• Responsible for faxing, copying, filing and any other clerical duties.
• Responsible for maintaining adequate stock of sales collateral.
• Responsible for ordering the supplies for the sales department and submits to Director of Sales for approval.
• Ensure work area cleanliness maintained at all times.
• Maintain efficiency in the operation of the staff in a high standard of quality of service and courtesy, bringing total satisfaction to our guests and the hotel.
• Maintain a complete and accurate set of logs.
• Be a team player, and encourage the teamwork among staff.
• Ensure all guests who experience a problem receive an appropriate response, deliver any promised compensation, and an appropriate follow up in a timely and professional manner.
• Promote open channels of communication between all hotel departments.
• Attend department meetings and as needed, attends interdepartmental meetings.
• Be familiar with the operating procedures of all other areas of the hotel, cooperating fully and in a friendly manner with those areas to assure customer satisfaction.
• Route associate commendations received from guests to the person responsible for assembling the daily packet.
• Notify management of any pertinent information related to shift activities.
• Determine the requirements for and the follow up on special groups, VIPs, etc.
• Assist in the compilation of figures and data for month end and other sales reports.
• Assist sales manager with preparation of sales trips, trade shows and client appreciation events.
• Follow supervisor's instructions and completes other duties as directed or assigned.

JOB REQUIREMENTS:

• Minimum 1-year experience in an administrative position preferred.
• Some college preferred.
• Hotel experience preferred.

The Sheraton Suites Orlando Airport is an Equal Opportunity Employer. All qualified applicants and employees will receive consideration for employment without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability. If you need accommodation for any part of the application process because of a medical condition or disability, please send an email to yadira.delgado@sheratonuptown.com or call 505-349-8024 to let us know the nature of your request.