CORE SUPPORT SPECIALIST

This position allows for an optional hybrid work arrangement which includes a combination of both in-office and remote work arrangements on a weekly basis. To be eligible for the program, employees must complete a minimum of 90 days of continuous employment, be in good standing, and agree to the terms of a Work from Home Agreement prior to being eligible for hybrid work. The employee's request is subject to supervisor approval. Working locations and hybrid schedules may be altered at management discretion.

Position Summary

The Core Support Specialist assists with back-office operations, provides support to end users, and assists with maintaining the core system. Incumbent will administer various third-party systems, collaborate on projects, and provide assistance to various departments within the Credit Union pertaining to their IT/system needs.

Primary Responsibilities and Duties

1. Assists with credit union core back-office operations by completing regularly scheduled tasks (daily, weekly, monthly, quarterly) in an efficient manner while maintaining established standards.
2. Responsible for implementing, eliminating, and providing technical assistance and support to end users for the core's software and related systems, as well as other third-party software and solutions utilized within the Credit Union.
3. Administers the maintenance and revision of documents using software provided by the credit union's digital document solution.
4. Administers and sustains the content layout and accuracy of the Intranet.
5. Imports or extracts files to or from vendor's file transfer sites.
6. Participates in new projects or initiatives to facilitate effective rollouts and seamless transitions. Consults with management staff, and various IT support staff to ensure IT standards for control, security, and recoverability are understood and followed.
7. Primary backup for Core System Administrator, including verifying end of day processing is completed, adding new schedules to the job scheduling software, notifying management of any issues or problems of processing jobs.

Other Responsibilities and Duties

1. Provides friendly, informed, professional, and accurate service and support to all members and employees by promptly responding to email, phone messages, and helpdesk tickets with an appropriate degree of urgency.
2. Carries out assigned responsibilities according to established department standards.
3. Keeps IT management informed regarding key operating issues affecting service.
4. Develops, maintains, and demonstrates a thorough working knowledge of core and desktop systems, peripherals, and applications.
5. Follows all Launch Credit Union policies and procedures.
6. Completes assigned compliance training in a timely manner.
7. Attends meeting and training sessions as required.
8. Performs other duties as assigned.

1. High school diploma or GED equivalent.
2. Minimum 2 years' experience in PC and software support.
3. Basic understanding of Windows Operating Systems.
4. Must have general knowledge of financial institution operations.
5. Must be detail oriented, dependable, able to collaborate effectively in a group setting, and willing to work a flexible schedule.
6. Must have a basic understanding of scripting language such as Visual Basic, JavaScript, etc.
7. Must be proficient in MS Word and Excel.
8. Must have proficient knowledge in working with Adobe systems.
9. Basic knowledge of WordPress is a plus.
10. Displays courtesy, tact, and diplomacy during personal contact with others inside and/or outside of the organization for purposes of giving or obtaining information, building relationships, or soliciting cooperation. Strong written, verbal, and interpersonal skills.