Lead Supervisor

What We Provide

• Referral bonus opportunities
• Generous paid time off (PTO), starting at 30 days of paid time off and 9 company holidays
• Health insurance plan for you and your loved ones, Medical, Dental, Vision, Life Disability
• Employer-matched retirement saving funds
• Personal and financial wellness programs
• Pre-tax flexible spending accounts (FSAs) for healthcare and dependent care
• Generous tuition reimbursement for qualifying degrees
• Opportunities for professional growth and career advancement
• Internal mobility, generous tuition reimbursement, CEU credits, and advancement opportunities

What You Will Do

• Handles vacation, absence, or vacancy relief for the unit manager or director and HHA supervisors, covering all responsibilities as needed in the Certified Services Department. Handles all aspects of the HHA Supervisor's duties during coverage, and in day-to-day decision making for the unit in covering for unit manager or director.
• Assists management with staff evaluations, training, and retraining to ensure policies and procedures are followed. Performs audits to monitor compliance with departmental policies and procedures.
• Monitors scheduling, compliance, caseload volume, attendance and lateness, customer service, and availability.
• Assists management in organizing and leading the unit to handle all functions efficiently and effectively.
• Assists with ensuring discipline and coaching of all staff occurs in a professional, effective and timely manner.
• Follows-up and reports vendor issues and incident data.
• Identifies special needs of the unit and works with manager to develop and implement solutions. Assists in developing departmental and company-wide team efforts through partnerships.
• Assists the Personal Care sales team in Intake functions for Chinese MLTC referrals, working to help usher potential clients through the MLTC referral process according to departmental needs.
• Liaises with the Personal Care sales team to assist in translation and communication on potential vendor changes with Chinese members according to departmental needs.
• Participates in special projects and performs other duties as assigned.

Education:

• High School Diploma or GED equivalent required
• Bachelor's Degree preferred

Work Experience:

• Minimum one year of HHA Supervision experience, preferably at VNS Health Personal Care required
• Two years of related work experience, which must include customer service, organizational skills, and problem-solving abilities required