Production Support Technical Lead - Experience on ARGO

Production Support Technical Lead - Experience on ARGO

About Us: Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant, a member of the NASDAQ-100, is ranked 195 on the Fortune 500 and is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com.

The Role: Fulltime with Cognizant

* Role: Production Support Technical Lead - Experience on ARGO

* Location: Atlanta, GA

Cognizant Technology Solutions is looking for "Production Support Technical Lead - Experience on ARGO @ Atlanta, GA" to join in our team of IT professionals in a permanent role. If you meet our background requirements and skills and are looking for an opportunity with these skills and expertise, here is the ideal opportunity for you!

Responsibilities:

• 8+ years of experience
• Strong production support experience in Argo teller (browser based) and central payments applications with good communication and problem-solving skills
• Experience in understanding ARGO EDMS alerts and initiate quick actions to resolve the issues
• Research problems to identify root cause (defect, configuration, environmental, or system design) and work on resolution collaborating with ARGO vendor as needed. This includes analyze transaction, network, and database traces to identify the cause and fix for the issues.
• Experience in monitoring tools Dynatrace, Splunk for quick triaging of issues and to setup Splunk dashboards and alerts.
• Identify and/or capture necessary information to work with the Teller teammates or developers to recreate the identified issues when applicable.
• Experience in trouble shooting research issues in ARGO, TCRs, scanners and receipt printers related issues
• Knowledge of Teller Electronic Journal (EJ) and host communication.
• Exposure to distributed systems.
• Familiarity with Windows servers and VMs
• Train, document, and transfer knowledge of areas of expertise to offshore team members

Must have Skills & Qualifications:

* Strong production support experience in Argo teller

* ARGO EDMS

* Monitoring tools Dynatrace, Splunk

* Teller Electronic Journal (EJ) and host communication

* Windows servers and VMs

Cognizant is a leading provider of Information Technology, Consulting, IT Infrastructure, and Business Process Outsourcing services. Cognizant single-minded mission is to dedicate our business process and technology innovation know-how, deep industry expertise, and worldwide resources to working together with customers to make their businesses stronger. As a customer-centric, relationship-driven partner, we are redefining the way companies experience and benefit from global services. Our unique delivery model is infused with a distinct culture of high customer satisfaction. Cognizant delivers a trusted partnership, cost reductions and business results.

Salary and Other Compensation:

The annual salary for this position depends on the experience and other qualifications of the candidate.

This position is also eligible for Cognizant's discretionary annual incentive program and stock awards, based on performance and subject to the terms of Cognizant's applicable plans.

Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:

• Medical/Dental/Vision/Life Insurance
• Paid holidays plus Paid Time Off
• 401(k) plan and contributions
• Long-term/Short-term Disability
• Paid Parental Leave
• Employee Stock Purchase Plan

Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

www.cognizant.com

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