Release Train Manager - Contact Center

Cognizant Technology Solutions is looking for a "Contact Center Release Train Engineer" with around 17 years of relevant experience to join in our team of IT professionals in a permanent role. If you are looking for an opportunity with these skills and expertise, here is the ideal opportunity for you!

Cognizant's 'Customer service Transformation' team is part of Cognizant's Enterprise Platform Services (EPS). This is transforming rapidly, thanks to expanding digital technologies, AI-driven self-service, and the adoption of cloud. Contact centers have re-shaped into experience centers that deliver pro-active, hyper-personalized services. At Cognizant, you will join a dynamic team that helps create a contact center that remodels traditional customer journeys, selects the right platforms and infuses next-gen technologies to drive better business outcomes for our clients.

Role: Release Train Engineer

Location: Remote

Experience: 17 Years

Salary and Other Compensation:

The annual salary for this position is between $140,000 and $160,000 depending on the experience and other qualifications of the candidate.

This position is also eligible for Cognizant's discretionary annual incentive program and stock awards, based on performance and subject to the terms of Cognizant's applicable plans.

Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:

* Paid holidays plus Paid Time Off

* Medical/Dental/Vision/Life Insurance

* 401(k) plan and contributions

* Long-term/Short-term Disability

* Paid Parental Leave

Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Job Responsibilities & Qualifications

We are looking for Release Train Engineer with Contact center experience!

• Lead the design and implementation of Contact Center solutions to meet business requirements.
• Oversee the customization and development of Salesforce applications.
• Provide expertise in Contact Center Identity to ensure secure access and data protection.
• Implement and manage Salesforce Experience Cloud to enhance user engagement.
• Ensure effective sharing and visibility settings to maintain data integrity.
• Utilize Contact Center for continuous integration and deployment.
• Provide technical guidance and support to the development team.
• Collaborate with stakeholders to understand and address their needs.

Qualifications

• Possess domain expertise in Medicare and Medicaid Claims.
• Have knowledge of Claims processes.